Contributed by Jeanne Bliss
- Customer Experience Leadership Survival Guide, Part 2
To make customer experience stick as part of your operation, you need to have an organized and phased approach for ...
- Customer Experience Leadership Survival Guide, Part 1
To make customer experience stick as part of your operation, you need to have an organized and phased approach for ...
- Earning Customer Raves: Make These Five Decisions, and Customers Will Grow Your Business for You
When you make decisions that respect and honor customers, you will earn their admiration and, eventually, their love. Then customers ...
- The State of Customer Focus Around the World: 2007 in Review
The Net Promoter concept and idea has taken hold the world over. The simplicity of one "ultimate" question is compelling. ...
- Five Steps: How to Mine for Net Promoter Gold by Listening Hard to Detractors
If you are adopting Net Promoter as part of your survey/metrics approach, there's a rich part of the findings that ...
- Is Your Company a Customer Survey Score Whore?
Is your commitment to customers real? Or are you merely jockeying for position on the latest customer scoreboard?
- Customers in Captivity—Debunking the Loyalty Program Myth
The gig is up. Your customers think it's simply too much work to reap the benefits of a "loyalty program." So ...
- Take This Quiz: Is Your CEO Really Committed to Customers?
We've never seen a CEO who wouldn't sign up for customer loyalty, customer focus, and just plain improving things for ...
- 10 Ways to Love (and Respect) Your Customers
Getting customers to love you starts with showing them the respect they deserve by making it painless (and eventually a ...
