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Topic: Website Critique
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This question has been answered, and points have been awarded.
Not Making Any Sales On My Website
11/11/2012 at 12:12 PM ET
Hi I have opened up a website selling handmade gifts but i am not making any sales on line..i do sale my products at markets and they go down well but not on my wesite. I get people looking but no one actually buy anything. Please advice i would like to know what i am doing wrong.
11/11/2012 at 2:19 PM
Have you talked to people who have visited your website to find out why they don't buy? From a simple glance at your site we can only guess (no alt tags? Images that don't show well? Wording that doesn't inspire/build confidence? Wrong type of visitors, use of Flash technology?).
11/11/2012 at 3:32 PM
Who is your primary target audience? How do they find your site? What are they expecting or looking for when they get there?
If we go back to square-one, we can figure this out. And once we figure it out, we can begin to fix it so you get more sales on the site.
11/11/2012 at 4:45 PM
Jay is on the nail here. Because selling online is not remotely the same as selling something they can see.
From my point of view you have to ask yourself "why would I buy this if I only saw a picture of it"? - which is to put Jay's question back to front.
The second issue is to develop trust. You need to give them that feeling and this is most easily done by countering one of the main objections they have. Michael Goodman makes a good point about asking them!
Good persuasive copy can help too. Keep the language simple and direct, and tell 'em in simple language to "press that button and pay with paypal/creditcard/notes that were stuffed under the mattress". For this you need to sit down on the other side of your computer and imagine what your customer sees from the other side! (Going to the local library or a friend's house can help here too, it is a different environment and you will see your site in a different light!).
Then set up an autoresponder series so that they can stay in touch if they are at all interested (Mail Chimp is free up to 500 users). It isn't hard to do, and can have a dramatic effect on sales in the long term.
Hope this helps a little.
To your success,
11/11/2012 at 4:56 PM
My apologies, I didn't notice the link to your website! (It's getting on for midnight, and I'm bushed).
Points of issue:
(1) The photos are excellent and show your products to perfection -
- - - however - - -
as a visitor, I don't get the chance to see ALL of them. By all means have the gallery, but please put largish thumbnails AND A BRIEF DESCRIPTION. Provide a link to each individual page (sorry I didn't check, I am seriously dopey right now) that has a good description and option to buy or sign up for emails etc. When purchasing they can be given the opportunity to sign in too.
Keep the gallery at the top and make it smaller, or have a circle of gift ideas/topics surrounding it that are large and obvious as to what they are. Four or five would be excellent. Do leave them stationary so that people don't get befuddled.
If you really want, make up the site as described and switch them week on week as a brief split test. I think you will soon see some difference.
What do the others think? I know what I think, it's time for bed!
11/11/2012 at 5:04 PM
Perhaps I was the perfect customer ... I missed that little button that was obscured by writing.
Your front page needs to look like your second page but less cluttered.
You seem to have everything I suggested - but couln't find!
What is your current bounce rate? My guess is it is very high.
Add clickable piccies with titles and you should be sorted. I really can't see much else that is wrong at all. Sorry I didn't spot it earlier - - - but then, clients can be as dim as Marketers at times. M xx
11/12/2012 at 9:08 AM
I agree with what others are saying. I would get rid of that opening page. It is a barrier and serves no real purpose. Start right off with the store front.
I'm guessing that your biggest problem is you are not getting enough traffic. You didn't mention what traffic you get so I may be wrong. Keep in mind that selling online requires a lot more people to see your products (via the web) than selling person to person. 50 people seeing your product at a fair may yield good sales, but on the web it is wouldn't.
11/12/2012 at 2:14 PM
From an e-commerce viewpoint, it may be that 1&1
(your site hosting company) isn't doing you that many favors.
Add to this the first page of your site: it kills appeal, it offers no indication of trust, 50 percent of the page is blank space, and as far as Google is concerned, the page's Flash animation renders the page nigh on invisible.
Although I'm all in favor of lean sales copy, 41 words of text on a home page (or first page) isn't doing you any favors either.
I also suggest you look closely at your use of Twitter and Facebook icons because all they do at the moment is link to the personal streams of the people clicking on them. What they ought to be doing is linking to YOUR Facebook and Twitter pages.
Although it's admirable that you've put this site together, from the way the site is built and worded, it's evident that this kind of design and writing may not be your strong suits.
To counter this, my best advice is to look at the e-commerce sites of other people in the crafts/handmade gifts niche and that you make a list of all the things those sites do right.
I suggest you then find a marketing-aware graphic designer and an e-commerce aware copywriter somewhere in your post code (SE1) and that you invest time, money, and effort into overhauling your site from top to bottom.
You might also benefit from adding links and ALT tags because from the detective work I've done the site seems to lack these things. Paid traffic and forum-post traffic might also help (once you've overhauled things) because the people clicking on those ads or posts will be at least 50 percent closer to wanting to buy before they arrive on your site.
11/12/2012 at 3:27 PM
Guys thanks you so much for your advice i really really appericate it...i will look at all the points raised and i will try and go forward :)
I feel i may need to just start again..do you think it is is should?
11/12/2012 at 6:47 PM
The main problem is with the first page.
Beyond that it is simply tweaking.
My thoughts are that the second page is a little cluttered - the first page could be better used with three to eight pictures that lead to different parts of your site.
That would be much easier than an entire re-work and you would gain valuable info in the mean time. Once you have started to generate interest and sales is the time to focus on any re-working.
Gary's point about the issue over short copy is very good. The point is that you can deal with this at a later date - and concentrate on your best sellers first!
Hope this helps. Moriarty xx
11/12/2012 at 6:58 PM
Sorry i dont know if im a bit slow but you do you guys mean when short copy do yo mean i should use less words in what i am trying to say?
11/12/2012 at 9:01 PM
No. When I say short copy I mean the lack of benefit-rich, message-to-market aligned messaging on your site is impacting the way people perceive your offerings. There are 41 words of copy on your initial page, none of which talks to the buyer about his or her needs. Unless you have experience writing sales copy I think you'll dow well to work with a copywriter.
11/12/2012 at 9:01 PM
No. When I say short copy I mean the lack of benefit-rich, message-to-market aligned messaging on your site is impacting the way people perceive your offerings.
There are 41 words of copy on your initial page, none of which talks to the buyer about his or her needs. Unless you have experience writing sales copy I think you'll dow well to work with a copywriter.
11/16/2012 at 12:16 PM
Thanks you so much guys for taking the time out to answer and look at my web xx
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