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Topic: Branding

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Can You Stay Hype When You’re A Big Brand?

Posted by Anonymous on 800 Points
Hi everybody, my question is the following:

I will be soon managing the “hypest” and biggest brand of an FMCG (fast moving consumer goods) industry. This brand is not only the 2nd on its market but is also growing at a steady rate since several years. The reasons for its success are:
- The brand is seen as the most hype and cool in its category, and benefits from excellent user imagery (meaning: cool people use the brand and the rest of the consumers know about it…)
- Its advertising/communication campaigns are the most innovative on the market (a fact acknowledged by both consumers and marketing associations)
- It has an appropriate price positioning
- The brand values match very well its consumer segment

This said, I am wondering whether there is a risk that the brand becomes so mainstream (remember, it has a huge market share for the category, and has around 30% share in its main demographic segment) that it loses it’s relevance to its core target consumers (the hype and cool people).

So what I am looking for are answers to these 3 points:

1- How big you think the risk is?
2- Do you know of any brand that had to confront the same issue and how did it deal with it and was it successful (I am thinking of the Puma brand which probably has this issue in some countries, but I am sure there are others)
3- What would you do if you were competing with such a brand?
4- What would you do if you were managing this brand?

I am really looking forward to reading your answers and I promise a prompt reply should you have any enquiry.

Thanks

Mehdi

  • Posted by jackson on Accepted
    Good questions, and first of all good luck in your new position.
    1. Don't worry about becoming mainstream, that is something that you cerrtainly want as far as brand share is concerned, however its up to you and your team how hip you keep it. The risk is minimal.
    2. Apple had the same set of problems and by keeping their "hipness" as well as product innovation they have succeeded.
    3. If I was competing with you I would certainly have a session with my key players and look inwardly first. Try to determine from this core group, a)what are our current failings, b) what could the competition take advantage of, c) what are we doing poorly that needs correcting d) what would the competition do to put the biggest hurt on us f) what internal problems are causing external ones g) ask not what is the competion doing but why are we not #1, and as many other questions that are applicable in your market.
    4. I would surround myself with the best and finest talent that I could afford. You really need people who are innovators, its all about going where other people have not and then making it work in your target marketplace. I can tell you from many years of experience in founding and growing businesses that its all about the people and the brand. Empower these people to enact your strategy and get them together at least 4 times a year and try to "Blow yourselves up", I mean that you should try to see where you are making mistakes in research, product development and innovation and have you got the right people in place to get you where you want to get to.
    Hope this help, Jack
  • Posted by blanalytics on Accepted
    What I would suggest you consider is an "image drivers analysis". This is derived from consumer survey/tracking data. The approach first involves surveying consumers on their image of various brands in the category. This would span both "intrinsic" features like taste, suitability for certaiin usage occasions, etc and also some extrinsic factors like "cool", "fun", etc. Then along with surveying these factors, you also survey some behavioral measures like consumption and preference. From there, you model the linkage between the image and behavior to determine what drives the brands and the category. The closer the target brand is to the category at large, the closer you are to fat city.

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