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This question has been closed, and points have been awarded.
| Looking For Online Community Consultant/manager |
| Posted By: moolba* on 7/26/2005 4:03 PM (CST) |
25 Points |
After contacting the managers of this site, I was told to post this in the careers/training category.
About:
As one of the premier providers of CRM Software, we are looking to hire a temporary contractor to help support our online community. Community members include people in the following departments who will be discussing the people, process, and technology problems and solutions which impact their ability to deliver value to their customers and manage customer information:
- Sales, Alliances, and Channel Management
- Call Centers and Field Service Organizations
- Marketing and Business Intelligence
- Information Technology
Experience Requirements:
- 1-2 Years of work with CRM applications in a marketing or customer service capacity.
- 1-2 Years of work with internet-based applications.
- 1-2 Years of online community moderation experience.
- Experience running online newsletter, creating regular column, or managing regular marketing communications.
- Excellent writing, communication, organization, and relationship skills.
- Amazing attitude about life, people, personal growth, learning, and working in a fast-paced environment and thriving on innovative and opportunistic work.
Role and Responsibilities:
- Managing membership and enrollment.
- Managing and moderating forums including: the direct interaction with members to guide behaviors and encourage participation, helping users use the system, gathering feedback, working through issues with members who violate community policies, and identifying compelling content and valued contributors.
- Managing polls, surveys, and original content production in conjunction with other departments and groups from across the company.
- Managing loyalty points and recognition programs.
- Reporting on Community Metrics as well as providing Analysis and recommendations.
- Working with departments such as marketing, product management, technical support, consulting, and education to develop ongoing community programs and processes.
Employment Information:
- This role is initially a contract role which lasts for 2-3 months; preferred location: Atlanta, GA.
- A longer-term, yearly contract and/or a permanent position is possible.
- Hourly rate paid based on experience.
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