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Topic: Customer Behavior
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Whitepaper On One Customer Across Any Industry
Global telecommunications service provider cater to diverse customer sets and industry segments . However today there may be a gap between what we are delivering to the customer Vs. what the customer is delivering to the end user . For e.g. A trading concern using services may be operating only during a specific duration in the day and it is essential for the trader to deliver 100% uptime during this duration to the stockbrokers. However SLAs (Service Level Agreements) with the trading concern may or may not reflect the same .Is there/can someone share a case study/white paper focusing on one customer across any Industry segment e.g. BFSI, Health care , Pharma etc. to provide a map gap analysis in terms of what we are delivering to the customer vis-a-vis what the customer is delivering to its end users highlighting customer strengths/needs/issues that may lead into strategic investments, process changes etc. Thanks & wishing you all a Very Happy, healthy & successful New Year 2013
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