Question

Topic: Research/Metrics

Crm Requirements

Posted by hans on 1/11/2013 at 3:51 AM ET 250 Points
Hi,<br /><br />I wonder if any of you working with CRM has a chart or alike on how to write a specification on the demands you have when planning to buy or build a CRM system. If not perhaps you have a good tip.<br /><br />Regards<br />Hans
To continue reading this question and the solution, sign up ... it's free!
SUBSCRIBE
Or, SIGN IN

RESPONSES

  • Posted by telemoxie on 1/11/2013 at 1:11 PM Accepted
    I would suggest looking for a vendor who has specific successful experience selling similar products. Business to business sales are different from business to consumer sales, for example, and business to government sales are different from both of them. Also, highly competitive products have very different sales cycles than innovative and unique products which may have long educational sales cycles. And you also need to consider the channels of distribution: will the software be working with an in-house sales force, or through manufacturers reps, or through distribution, or some combination? Most importantly, what is your overall goal and objective? What is the reason for the project? Then ask yourself, which vendor has specific experience delivering on that major benefit.
  • Posted by hans on 1/16/2013 at 1:44 AM Author
    Hi, Thanks for your answers. They didn't answer my question but gave me some ideas. I thought there could be somewhere out there who had experience of producing a demand list on what you need in your CRM system when starting to look at different brands that delivers CRM systems.

    Best regards
    Hans
BACK TO TOP

Post a Comment

Related Discussions

Community Info

Top 25 Experts
(Research/Metrics)