Question
Topic: Branding
Branding Our Telephone Payment Service
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I work for a telephone cooperative in North Dakota. We have always taken payments over the phone with a live operator but we have recently switched to an automated operator. Getting customer buy-in for this new automated operator has been tricky for our older customers so we thought about branding the new system.
The automated operator can have a male or female voice so I was thinking of branding it as a "telephone payment assistant" w/a person's name like Penny. The provider of this service says "most people" didn't like the female voice but our live CSR's who've always taken the payments over the phone have been women so I think a female voice would make the transition easier for the customer.
My question to the group is, "How would you brand an automated operator assisted telephone payment system?"