Valeria Maltoni helps businesses understand how customers and communities have changed marketing, public relations, and communications—and how to build value in this new environment. As a communicator with 20 years of experience, 10 of which online, she specializes in marketing communications, customer dialogue, and brand management. Her blog, Conversation Agent is recognized among the world's top online marketing blogs. Valeria was handpicked by Fast Company as expert blogger to write about creating conversations between marketer and customer. She built one of the first online communities affiliated with the magazine. She is a contributor to Marketing Profs Daily Fix, Marketing 2.0, Social Media Today, and The Blog Herald. She is on the Advisory Board of SmartBrief on Social Media. She is a co-author of The Age of Conversation. She's an active member of the Blog Council, the International Association of Business Communicators (IABC), the American Marketing Association (AMA), and the Public Relations Society of America (PRSA).