Kathy Herrmann is an independent consultant helping companies ignite positive change by holistically fusing people, process, and technology. Her practice includes a center of excellence in the business of social business. Kathy's diverse experience helps companies optimize customer relationships, with advice grounded in the ways real people relate and do business with each other. She co-wrote the Simplifying Social Business ebook series to helping business leaders understand the impact of social business from a change management perspective.