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  • Facebook Upgrade: How New Features Will Help Brands Connect With Fans
    by Aaron Strout, Kevin Tate
    Although much of what you might have heard recently about Facebook likely involves privacy concerns, many of the updates coming out of Facebook's F8 Developer Conference this past April should only make it easier for marketers to engage with their key stakeholders on the social-networking giant. more
  • Frequent Social Network Users Profiled
    Frequent social networkers—people who use social networking sites several times a day—are more likely to follow brands, access their favorite social sites via mobile devices, and consume a wide variety of mobile technologies, according to a survey from Edison Research/Arbitron Internet. more
  • Four Lessons from Posh Real-Estate Agents
    If you're not in the market for luxury real estate, there's a good chance you haven't seen the glossy brochures that Christie's Great Estates and Sotheby's International Realty produce for their multimillion-dollar listings. "It is a shame that few of us do get to experience this world," writes Rohit Bhargava ... more
  • Web Tools to Help You Stay a Winner
    With the Internet's speed and rate of growth, who has the time to keep up with everything on it, let alone analyze your website's link structure to see what sites are linking to you? So asks Nick Stamoulis in a recent post at the Search Engine Optimization Journal. Still, "it ... more
  • Email CTRs Higher With Social Media Sharing
    Email messages that include a social media sharing option generate a 30% higher click-through rate (CTR) than those without sharing options—and messages with three or more sharing options generate a 55% higher CTR, according to a study by GetResponse. more
  • Top 50 Web Properties in May 2010
    Among the Top 50 online properties, Google Sites ranked No. 1 in May with 179 million unique visitors, followed by Yahoo Sites with 167 million and Microsoft Sites with 160 million, according to data from comScore's Media Metrix service. more
  • Summer Studies: Building a Business Case
    The slower months of summer can be a great time to write up case studies of successful projects you've done this year but haven't had time to brag about. The case study is an ideal way to showcase your high-tech expertise, promote your industry leadership and attract new clients. Erika ... more
  • Senior Marketers Rethinking Customer Engagement
    As customers take a more active role in brand conversations, engagement is fast becoming a critical strategy and metric for marketers, but many CMOs and other senior marketing executives are struggling to formulate successful engagement strategies that have measurable impact, according to a survey from Forbes Insights. more
  • Social-Media Rules of Engagement
    You hear a lot of talk about the need for openness and transparency in the social-media space, but what does it really mean to be transparent? According to Charlene Li of the Altimeter Group, marketers need to focus on being as open as they need to be to make their marketing efforts ... more
  • Four Ways to Track the People Yakking About You
    Face it: In today's world of blogs and social media, all company content—direct mail, ad copy or even personal correspondence—can become online content on view to millions. So warns Frank Reed in a recent post at the Biznology blog. "No matter what kind of correspondence or connection you make with ... more
  • B2B Marketers Satisfied With Twitter, Await Revenue
    Fully one-half (52%) of B2B marketers say they are satisfied with their return on investment (ROI) in Twitter—and among those who attribute direct sales to Twitter, that satisfaction level is 66%, according to a survey from BtoB Online. more
  • Consumers Want Print Magazines, but Also Relevance
    Despite major shifts in the publishing world—including dramatic declines in print ad revenues and numerous closures of print publications—consumers still want to read print magazines: 92% say they plan to stick to print; and when given the choice of print, e-reader, or online delivery, 90% still prefer print, according to ... more
  • Social Media Passion Index: Golf Brands
    Consumers love the Callaway Golf Company—and are more passionate it than for any other golf brand in the US, according to the NetBase Brand Passion Index, which measures the intensity of consumer passion for brands among users of online communities. more
  • How to Keep Your Customer Experience Efforts on Track
    There's a good chance your company has responded to the recession with an increased commitment to providing an exceptional customer experience. Such efforts might address systemic issues like "poorly designed interactions, broken processes, outdated business rules, insufficient customer insight and cultures that are far from customer-centric," notes Bruce Temkin in ... more
  • Three Smart Ways to Extend Your Brand
    "Many of the successful new product introductions each year are brand extensions, such as Apple's iPhone, Godiva coffee, and Jeep strollers," one group of researchers recently wrote. However, not all brand extensions are successful, they note in the report. "Consumers tend to respond more favorably to extensions that fit with ... more
  • Gain Icon Status Overnight
    "Adding social-media icons to your email campaigns … takes just a few seconds," writes Jim Hitch at the Emma blog, "but it can increase your reach and help you identify your most avid followers. Who knew all of that could be as simple as pushing a couple of buttons?" According ... more
  • Facebook Grows, Others Stagnate; Interaction Levels Steady
    Most social networking sites have lost active users in the past six months, but Facebook has bucked that trend, a new study finds. Eight out of ten active social media users (80%) have an account on Facebook, up from 71% six months earlier, and among them 54% visit Facebook at ... more
  • Average Value of Facebook Fan: $136.38
    Consumers who are Facebook fans are more valuable to brands: On average, Facebook fans spend $71.84 more per year on brands they are fans of than consumers who are not fans, and they are 28% more likely than non-fans to continue using that brand, according to a study by Syncapse. more
  • Get Some Family Values
    Your B2C business might ignore anyone who doesn't fit the profile of your usual customer. Why, for instance, would you target recent graduates when you normally sell your product or service to affluent senior citizens? In certain circumstances, though, it makes sense to look at the bigger picture. Consider the case ... more
  • Social Media Popular Among Older Americans
    Social networking is not just for the young: 27% of Americans age 50+ say they now use social media websites, with Facebook the most popular—used by 23% of adults age 50+—according to a survey from AARP. more
  • Twitter 101: Seven Tips for Effective Marketing
    by Robert Gourley
    To be an effective marketer on Twitter, you must first stop thinking like one... because marketing on Twitter requires a shift in your mindset: Twitter is all about simple conversations; you can't use press releases, marketing copy, or other one-way communication tactics and expect results. more
  • Video—Personal Branding's Killer App
    by William Arruda
    It's hard to stand out. There are myriad other marketing professionals with seemingly similar credentials and experience. Yet differentiation is key to your success. How do you cut through the clutter and get people interested in who you are and what you have to offer? more
  • Effective Customer Listening Requires More Than Keywords
    by Alex Lustberg
    Is it your job to listen to and analyze social-media messages and direct customer feedback about your product, brand, or service? Effective listening and insights analysis allow you to track not just the volume but also the meaning of online conversations across a complex web of consumer-interaction channels. more
  • Creating a Unique Mobile Experience With iPad—Which Industry Will Be First?
    by Joseph Jaffe
    The iPad has the potential to provide an all-in-one tablet that people are going to use everywhere—on their couch, while on vacation, and from all the places in between. No doubt brands are salivating at the chance to use the device to connect with consumers. Since many are hitching their ... more
  • Watch What You Say
    When you work with contractors such as copywriters and Web designers, you might not realize that certain casual statements can earn you membership in the "difficult client" category. Rick Sloboda of Webcopyplus has compiled a list of things best left unsaid, and here are a few examples: This shouldn't take long. ... more

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