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  • Five Questions to Ask Before You Hit Send
    by Doug Stern
    Some businesses opting for digital instead of print do it because they've gone green. Others want to harness the internet's speed, reach, and other capabilities. The rest like the convenience of online or have some other strategic purpose that points them that way. But it might pay to slow down and ... more
  • In a Tough Economy, Go to Battle for Your Customers
    by J. Mark Carr, Karl Gustafson
    Decision-makers who are worried over the stability of their company's finances should remember one simple truth: The source of your business's cash flow is your customer base. What all of this boils down to is the need to make smart, informed investment and cost-cutting decisions that have both a short-term and ... more
  • Case Study: Four Steps to Spurring B2B New-Product Awareness and Sales via Twitter
    by Kimberly Smith
    Twitter isn't the first tool that comes to mind in the B2B marketing toolbox. But COOP Ale Works deftly used it to generate buzz among potential consumers of its specialty brews—creating a level of demand that retail establishments, such as bars, couldn't ignore. more
  • Tag, You're It!
    When the spiders come crawling through your Web pages, will they find what they need to index the pages properly? They will if you're using meta commands, or tags, correctly. Meta commands are used on individual Web pages to "modify how search engine spiders behave," says Medium Blue's Scott Buresh ... more
  • The Cinema of Schadenfreude
    Few of us have kind words for the Fortune 500 CEOs who lived it up while the value of their companies, and our 401(k)s, imploded. And with a trio of videos dripping with schadenfreude, JetBlue proposes to help disgraced executives adjust to life without a private jet. Each episode at ... more
  • Cool It, Speed Racer!
    "I am not going to go on a rant [about] adding a 'share this,' 'follow me,' 'digg this,' or another technology to your email programs in order to drive cross-channel adoption of your email strategy," says Dylan Boyd in a post at the Email Wars blog. Instead, he wants to ... more
  • Easy There, Mr. Popular
    "Social media is cool!" proclaims Chris Brogan in a Pro article at MarketingProfs. "Blogging and podcasts are cool! We're so cutting edge! Twitter is like the future here today, and no one knows about it!" If you've noticed a certain facetious quality to his enthusiasm, his next line makes clear ... more
  • Glad You Could Join Us!
    Smith-Harmon just released its Retail Welcome Email Benchmark Study, which examines best practices at 112 of the Internet's largest retailers. And in a recent post at the Email Karma blog, Matt Vernhout highlights some of the study's key takeaways: Text-only Welcome messages are becoming a thing of ... more
  • You Too Can Tweet, Part I
    Given the recent Facebook redesign, you're probably hearing a lot of yammer about Twitter. If by now you're not familiar with how Twitter can benefit your brand, walk with us as we cut through the noise and break it all down. In a recent article at the MarketingProfs site, Jim ... more
  • Can You Party Too Much?
    These days, everybody's touting the importance of engaging clients through social media. Form communities! Get talking! Create buzz! It's all good! But is it? Can B2B companies go overboard in their quest to attain a vibrant community online? In other words, is it possible to party too much? Well, Francois ... more
  • It's Not Me, It's You
    Good PR doesn't come cheap, and if you're not seeing results from your agency, it's only natural to consider other options. But before firing your agency, Todd Defren at the PR Squared blog asks whether you've lost faith in its senior management, or in the team handling your account. Your ... more
  • That Is So Yesterday
    Important Notice: Your Customer Behavior newsletter will continue to bring you the kinds of articles you've come to expect and enjoy—but now, with a new name! Beginning with this edition, we've renamed it Customer Insight, to better reflect its broad intent and scope. See you next week. Seeking to grab ... more
  • The Easy Way to Slice and Dice
    Even a small company can benefit from email messages tailored to a recipient's specific wants and needs. "Using segmentation," says Michael Clark in an article at MarketingProfs, "customers only get notified of new products, specials, and offers based on past buying patterns, knowledge of the customer and what they've clicked ... more
  • Quantitative Conversion Data Isn't Everything
    "I'm finding that all too often marketers are deciding to spend either more or less money based solely on the conversion rate of how a certain search phrase, ad creative, or banner ad performs," says Todd Miechiels in an article at MarketingProfs. "[I]n other words, the percentage of people who ... more
  • Join the Pep Squad
    As we continue to feel the adverse effects of a global recession, it's only natural to feel a sense of defeat. "Giving up the ghost is a real option," says John Baldoni at Harvard Business Online, "but if you are a manager in a declining business or even a flat ... more
  • Four Best-Practices for Renovating Your Brand—Before It's Too Late
    by Fred Geyer
    Why do brand leaders wait until their brands are at the breaking point, at risk of joining the likes of Radio Shack and 7Up? Instead, renovate your brands while it is strong and growing. Spot changing market dynamics and address them as opportunities... before they have time to develop into ... more
  • Five Ways to Supercharge Your Mobile Marketing
    by Iain McCready
    At this year's Consumer Electronics Show (CES), the Consumer Electronics Association announced it expects mobile phone unit sales in 2009 to grow some 31 percent in North America, with global unit sales reaching approximately 1.2 billion. The announcement validates the mobile market as a wellspring of untapped potential, but it also ... more
  • Speaking Their Language: How to Localize Your Message for Global Customers
    by Chanin Ballance
    Many companies already recognize the value of translations for reaching that vast worldwide audience. They've been having product information, press releases, and marketing and advertising copy converted into the languages of their current and potential customers for years. But smart companies realize that to strike a chord with more buyers, they'll ... more
  • Improve Your Email Marketing Through Segmentation
    by Michael Clark
    Not all customers are alike, and what appeals to one may not interest another. Therefore, it is important that you connect the message you are sending to your customers' differing interests. Email messages that are segmented, targeted, and relevant to the recipient are much more likely to be opened and acted ... more
  • Case Study: How Mobile Text Marketing Is Increasing Ancillary Revenues, Room Upgrades, and Customer Loyalty
    by Kimberly Smith
    Cutting-edge customer service that relies on mobile texting has helped an alliance of hotels to retain customers among the thinning number of business travelers—and avoid disaster during the economic downturn. Read on to see how. more
  • Up, Up, and Away!
    We may be in a recession, but that isn't stopping marketers from spending on search. According to the new 2008 annual survey and forecast from the Search Engine Marketing Professionals Organization (SEMPO), spending on search engine marketing in North America is expected to hit $26 billion by 2013, up from $13.5 ... more
  • You Two Wrestle Online, OK?
    You've seen others do it, and maybe you're wondering how to create your own two-person video for social-media channels. Ben McConnell, who blogs with Jackie Huba at Church of the Customer, offers a helpful primer for those who'd like to give it a try. There's only one catch—since the word-of-mouth ... more
  • Why Can't We Still Be Friends?
    In a recent post at her Flooring the Consumer blog, C.B. Whittemore discusses the frustrations of transferring newsletter subscriptions from one email address to another. "It's really easy to unsubscribe," she says. "But, it's really, really difficult to change your email address. Don't believe me? Go try it out." Among ... more
  • The SXSW Cheat Sheet
    "This will be my third year [at SXSW]," says Aaron Brazell in a post at Technosailor, "but I'm a bit surprised, in a down economy, how many people are going for the first time." Because of that, he decided to offer some advice for the newbies, and kicks off with ... more
  • Great. More Spam Jargon.
    When you read about spam in email marketing blog posts and articles, you probably notice writers rarely pause to define industry-specific lingo. While you undoubtedly know what block, bounce and tag mean, less common words and phrases might leave you scratching your head. Fortunately, Spamhaus fills in the blanks with ... more

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