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  • Como Se Dice 'Brand Loyalty'?
    According to Jorge Aguilar and Andrew Pierce, the Hispanic population in the United States will surpass that of their white non-Hispanic compatriots by 2030. And, argue the pair in an article at MarketingProfs, appealing to this rapidly growing segment is not as simple as hiring a Spanish translator. "[M]arketers ... more
  • Brand 'Em, and Let 'Em Roam Free
    We are exposed to people interacting with their favorite brands every day—for instance, commuters drinking bottled water. Might these glimpses of others using common brands influence our own brand choices? This new research says yes. These researchers asked consumers to focus on the faces of people in a "study" of ... more
  • That's Too Fwd:
    When he saw a reputable marketer praising the use of Fwd: in the subject line of an original email, Matt Hill decided to explain why he disagrees. "[E]ven selectively this is a bad idea," he says at the Email Karma blog, noting that spammers often use this device to trick ... more
  • Enough Is More Than Enough
    You've just read the first draft of a press release and you can already see where you want to make a few edits. The lede needs more punch. Your audience might not recognize that industry-specific term. You've noticed that your third paragraph fell victim to the passive voice. Once you ... more
  • Leverage the Voice of the Consumer
    by Evan Gerber
    There are a number of ways to measure the success of a Word-of-Mouth marketing campaign on the Web. Start by looking in the right place: where the target audience congregates online. more
  • Benchmarking: A Best-Practice for Improving Marketing Performance (Part 2)
    by Laura Patterson
    Knowing what to improve and by how much is vital to establishing realistic performance targets and metrics. This two-part article discusses how to use benchmarking to assess your organization's performance and to understand what changes to make. Part 1 defined benchmarking and explored its value. This second and final part identifies marketing ... more
  • Most Super Bowl Ads Aimed at Males; Most Money Spent by Females
    by Gerry Myers
    A few basic thoughts advertisers should consider for the 2010 Super Bowl: Who watches the Super Bowl? Approximately 100 million viewers, with more than 40 percent of them women. Who spends the most money as a consumer? Women spend approximately 85 percent; men spend only 15 percent. Who focuses more ... more
  • How to Fix a Leaky Web Site
    by Bob DeStefano
    Your company may already have more than enough traffic on your Web site to achieve your business goals, but the problem is that you may have a leaky Web site: Prospects and customers are visiting your Web site, but very few are taking the next step to do business with ... more
  • Case Study: How the Obama Presidential Campaign Leveraged Mobile Marketing to Generate Support, Increase Participation and Outreach
    by Kimberly Smith
    Mobile marketing offers a sense of immediacy and intimacy that few other media can. Such timely connection is what the Obama for America Presidential campaign leveraged to establish deeper relationships with supporters. Here's how. more
  • Write? Right!
    How many times have you heard the phrase, "Content is king"? When it comes to search marketing, it's not hyperbole. Content is, well, the key to keywords. "This is the reason writing articles is probably the most [popular] Internet marketing tool being used today," writes Uchenna Ani-Okoye in a recent ... more
  • The Chart to the Rescue
    When gas prices spiraled toward the stratosphere, car-rental companies saw a distinct change in their customers' reservations strategies. Chris Payne, Dollar Thrifty's senior manager of corporate communications, offered this explanation in an article on Direct magazine's Web site: "There are road warriors who like to get the best deal they ... more
  • Enough, Already!
    In a post at the ExactTarget blog, Nate Romance recounts a visit with his tech-savvy mother, a woman who makes frequent online purchases through sites like Craigslist and Amazon. While scanning her email, she became annoyed with a particular message. "If they send me one more stupid email this week," ... more
  • Get Your Goat
    In a video post at the Church of the Customer Blog, Jackie Huba and Ben McConnell use the example of a goat-milk carton (that's right: a goat-milk carton!) to underscore the importance of listening to your customers. "One thing you have to know about goat's milk," explains Huba," is that ... more
  • Take This Quiz
    It's always good to pause for reflection, and Mark Brownlow of Email Marketing Reports has grouped 27 questions you might ask yourself into thematic categories, along with links to insightful blog posts and articles that address each topic. Under the heading of coping with increased competition, he poses thought-provoking queries ... more
  • What Do We Do Now?
    "Given the lackluster sales that most B-to-B catalogers are experiencing, many are wondering just how happy, or sad, 2009 will be," Terence Jukes writes in an article at Catalog Success. They seem to be in denial about how dire things really are. Jukes quickly sets the record straight: "What you ... more
  • Just Call It the YouHouse
    Barack Obama wowed the nation with his social media savvy when he won the bid for President on November 4—but he surprised us again when he didn't stop there. Just weeks after scoring the title of POTUS (President of the United States, for those who didn't take poli sci in ... more
  • Get Those Happy Customers Yakkin'
    "[M]any companies hesitate to launch customer case studies because they worry about imposing on their best customers," say Barbara Bix and Olga Taylor in an article at MarketingProfs. "To their delight, however, companies often discover that decision-makers are happy to discuss their experiences and look forward to being featured in ... more
  • I Make the Decisions Around Here
    Oh, the dreaded negative customer review: shoppers love to read it, and marketers live in fear of it. Marketing teams across the land have been trying to develop strategies for dealing with this new reality. Well, take heart: a recent Forrester Research report called "Myths and Truths About Online Consumer ... more
  • Getting Past the Bouncer
    No matter how good the offer in your email is, you won't see any results if subscribers don't receive your message. This reality makes deliverability an extremely high priority. Neil Anuskiewicz, in an article for MarketingProfs, has some advice for achieving the highest rates. In his article, Anuskiewicz suggests the ... more
  •  So You Wanna Be a Swan?
    "We're duped into believing that the pretty, the pristine, and the perfect get all the perks, all the breaks, all the glory," says Vicki Kunkel in her book Instant Appeal. In many cases, she argues, the opposite is actually true. Obvious imperfections have their benefits—whether in your personal or corporate ... more
  • Code Blue: A First Aid Kit to Revive a Failing PPC Campaign
    by William Leake
    Perhaps your spending has spiraled out of control and your conversions haven't budged. Or, like many of us, maybe your performance is fine but your budgets have been slashed, forcing you to produce the same results with less spend. Before you scrap everything and start from scratch, pull out this trusty ... more
  • 2009: The Year of 'Light Green'
    by Andrew Winston
    Over the past two years "green" has become part of nearly every serious business discussion. But what will happen now in this damaged economy? Some of the green pressure on companies will lessen, but the underlying forces driving the green wave will continue over the coming years—from volatile commodity prices ... more
  • Seven Words That Will Make Your Web Site Worth Viewing
    by Jerry Bader
    What are the seven most important words in Web marketing? Here's a hint: Search, engine, and optimization don't make the cut. So what words do make the list? What are the seven words that will make your Web site worth viewing? more
  • Bring Deliverability and Design Together to Maximize Email Marketing Success
    by Neil Anuskiewicz
    Getting your permission-based email marketing emails into the inbox and ensuring that your email design is just right are closely related. Here is some useful information on the nexus between the two as well as on doing both well. more
  • Case Study: How a Women's Clothing Retailer Bucked the 2008 Downturn, Upped Revenues via Email
    by Kimberly Smith
    Today's economy has earnest marketers scrambling for consumer attention. As inboxes become inundated with yet more marketing messages, the bar continues to inch higher for those attempting to stand out from the clutter. Here's how one retailer tweaked its email program to grow revenue, even in this market. more

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