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In This Issue
+ How-To: Customer Experiences and the Theory of Relativity
+ Podcast: Small Town Rules: Author Becky McCray on Marketing Smarts
+ PRO New How-To Guide: Build a Successful Social Media Program
+ Survey Says: Small Businesses Stepping Up Social Marketing
+ Quick Take: Three Tips When Naming Your Company or Product
+ My View: Just Reusing Your Content Isn't Working Anymore
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How-To Customer Experiences and the Theory of Relativity
By Howard Lax, PhD
Your customers see the world through a lens of comparisons to meaningful reference points. That has repercussions for the design, measurement, and analysis of customer experiences—and, by extension, customer loyalty. Read More
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Podcast Small Town Rules: Author Becky McCray on Marketing Smarts
By Matthew Grant
Becky McCray is a cattle rancher, liquor store owner, and co-author of the book Small Town Rules, which, among other things, introduced me to the concept of "planning for zero." As in, "There will be times when your income is zero and you just might as well plan for that right now." Read More
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PRO NEW How-To Guide: A Step-by-Step Guide to a Successful Social Media Program
This 40-page guide will teach you best-practices for garnering buy-in for your social media efforts, determining strategy, creating a strong brand presence, and keeping your fans and followers happily engaged. Read More
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Advertisement  Having good content is no longer a luxury, it’s a necessity. Learn how to create, curate, and circulate the best content with Content Marketing Crash Course 2012. Running December 6-17 and available on-demand, anytime, there’s no better way to get your story out there. Save $200 when you use code YOURSTORY.
Survey Says
Small Businesses Stepping Up Social Marketing
Two-thirds of small businesses (66%) are spending more time on social media marketing in 2012 than they did last year; moreover, the proportion of those that have increased their social media budgets in 2012 is 4 times higher than the proportion of those that have decreased social budgets. Read More
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Quick Take
Three Tips When Naming Your Company or Product
Perhaps you're launching a new business. Maybe it's time to overhaul your brand. Or you might have a new product. Whatever the situation, you need a new name—and choosing one can be tricky. Here's what you need to know before you set off into the sometimes-weird world of naming. Read More
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My View Just Reusing Your Content Isn't Working Anymore
By Aaron Dun
The days of just publishing the same piece of content a few times on your site are gone. Today, you need to create at least five variations of content from one piece then share it on multiple platforms for different audiences. Read More
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