At Book Soup on West Hollywood's Sunset Strip, you'll pay full retail for the latest bestseller, and you won't find an exhaustive midlist inventory. But the small, independent bookseller competes with heavyweights like Amazon.com and Barnes & Noble by providing its loyal customers an experience they're unlikely to find elsewhere.
It centers on a regular schedule of well-attended readings given by authors, followed by signings. Customers who know they'll miss the event can preorder a signed copy online. The shop also secures a stack of signed copies for later purchase, either in-store and online: these always sport a familiar "Signed at Book Soup" sticker on the cover. Just recently, for example, the Book Soup website was offering signed copies of books such as Malcolm Gladwell's Outliers, Augusten Burroughs' A Wolf at the Table and Ralph Nader's The Seventeen Traditions.
And then there's the small restroom, where nine or ten nails support stacks of one-page book excerpts arranged in an artful array around the toilet. The diverse selection, printed on heavy off-white paper, recently included the poem "Afroditi of the Flowers at Knossos" by Sappho, and text from Joan Didion's essay collection Slouching Towards Bethlehem. They serve the practical purpose of giving visitors something to read, but they also warm a booklover's heart and probably spur sales.
Bookshelves, meanwhile, feature interesting staff recommendations, and often highlight books that might be overlooked. One recommendation, written about Jonathan Goldstein's Lenny Bruce is Dead notes, "Because you're neurotic and delusional, but at least you're not alone. Random, but a satisfying read." The praise worked well on the store's Hollywood clientele: The book sold out.
Book Soup can't compete with discount retailers, but it provides Marketing Inspiration by giving its customers something the big guys can't—a unique shopping experience and signed first editions.
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by Christina "CK" Kerley
Comments
by Mark Sicignano Mon Jul 27, 2009
Sounds a lot like R.J. Julia in Madison, CT, which is a local independent bookseller. They do most of these things as well (although I've never had to use their bathroom, so I don't know what's in there. :-)
Met Emeril there when he was signing his latest cookbook (the kids thought that was awesome to meet him in person). The line went out the door and down the sidewalk. And my teenaged daughter has gone to the events/signings by some of her favorite authors. Lots of big names too.
Their customer service and staff are super nice and helpful. I do like Amazon.com as well, but I don't mind paying more to a local business that does a great job on the extras and customer service.
http://www.rjjulia.com/ if you're interested.