This April Only: Save 30% on PRO with code ROCKETSCIENCE »

Real-World Education for Modern Marketers

Join Over 625,000 Marketing Professionals

Start here!
Text:  A A
N E X T

Three Great Ways to Kill Leads

June 14, 2012  
When you troubleshoot your lead gen program's lack of closed deals, be sure to examine your sales reps' role in the process.

"[A]ll too often, despite their critical contribution to a business, sales reps can get in their own way," writes Al Davidson at MarketingProfs. "They are often their own worst enemies when making appointment-setting calls and getting in front of decision-makers."

There's a good chance they're making mistakes like these:
  • Failing to gather up-to-date business intelligence. A customer's pain points can evolve during the nurturing process. And in the rush to set appointments and close deals, sales reps might not ask the questions needed to suggest relevant solutions for current problems. "[Y]our solution to the prospect's pain is the logic that drives the appointment-setting process," he notes.
  • Putting the customer on the defensive. Don't put words in your prospect's mouth—for instance, starting out with, "I understand that you are in the market for a new system." Instead, begin with an open-ended question based on something you already know about this customer: "I understand you are using one of the older x45 processing units. Those were great machines in their day. Is it still running well?"
  • Asking about budget too quickly. When this question comes too early in the conversation, a customer tends to feel that you're more concerned about your commission than her problem.

The Po!nt: Don't lose a sale before you even have the chance to make your pitch.

Source: MarketingProfs.

Not a MarketingProfs PRO member? Upgrade now to gain instant access to exclusive PRO-only content: online toolkits, research, how-to guides, case study collections, 300+ on-demand seminars, and discounts to in-person events and MarketingProfs University courses.


→ end article preview
Read the Full Article

Membership is required to access this how-to marketing article ... don't worry though, it's FREE!

WANT TO READ MORE?
SIGN UP TODAY ... IT'S FREE!

We will never sell or rent your email address to anyone. We value your privacy. (We hate spam as much as you do.) See our privacy policy.

Sign in with one of your preferred accounts below:

Loading...

Rate this  

Overall rating

  • This has a 4 star rating
  • This has a 4 star rating
  • This has a 4 star rating
  • This has a 4 star rating
  • This has a 4 star rating
1 rating(s)

Add a Comment

Comments

MarketingProfs uses single
sign-on with Facebook, Twitter, Google and others to make subscribing and signing in easier for you. That's it, and nothing more! Rest assured that MarketingProfs: Your data is secure with MarketingProfs SocialSafe!