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That Is So Yesterday

Important Notice: Your Customer Behavior newsletter will continue to bring you the kinds of articles you've come to expect and enjoy—but now, with a new name! Beginning with this edition, we've renamed it Customer Insight, to better reflect its broad intent and scope. See you next week.

Seeking to grab the attention of Gen Y's on social networks? Better put away the old tried-and-true online display ads. A new study by the Participatory Marketing Network and Pace University shows that, to young adults aged 18-24, online ads in traditional formats are so yesterday.

These researchers asked a group of Gen Y's if they notice ads at all when navigating through a social community, and if they approve of them. While 84% said they notice ads on social networks, only 19% said they find them "relevant." Ouch.

According to Internet Retailer, the researchers also found that 74% of the young consumers polled click on social network ads "infrequently," and 36% don't click on the ads at all. Yikes.

So, what's a Gen Y marketer to do in social media? Well, there were a few signs of hope in the results, too. For instance, 62% of the respondents said they have "visited a brand or fan page on a social network." And 48% said they have "become a fan or friend of the company or organization" showcased on a brand or fan page.

The top three reasons these respondents cited for joining a brand or fan group were to: get product updates ( 67%), view promotions (64%) and view or download music videos (41%).

The Po!nt: Time to get with it! To engage GenY in social communities, try hosting a brand page with updated product announcements, fun promotions and music added to the whole mix.

Source: Internet Retailer. Read the full article here.


Published on 3/25/2009 in Get to the Point: Customer Insight

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