About the Contributor

Mark O'Brien is the president of Newfangled, a web development company that has been helping marketing firms plan and build websites for their clients since 1995. Mark speaks regularly at marketing events for HOW, Recourses, Win Without Pitching, and Second Wind. Mark's first book, Make the Website Work: The Small Agency's Guide to Creating Effective Marketing Sites for Themselves and Their Clients, will be published by RockBench Publishing in early 2011.