About the Contributor

Stuart Gilchriest leads VOC and CX streams for the Hertz Corporation and was part of the team that earned Hertz' first JD Power Customer Satisfaction win in 16 years, in 2019. He is also a Certified Customer Experience Professional. Stuart started his career in the hospitality industry in his native England and now lives in Naples, Florida with his wife Mayra, son Nicolas and dog Chewy.