Hug Your Haters

Haters aren't your problem … ignoring them is.

In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer reveals brand-new, proprietary research into why and where your customers complain. If it feels like there are more complaints than ever, and that you're spending more time and money dealing with negativity and backlash, you're right. But the rise of customer complaints is actually an enormous opportunity.

In this PRO seminar, you'll find out why you need to hug your haters and embrace complaints. We'll share specific frameworks for answering them, tips on how to handle trolls, why you need to answer every complaint, in every channel, every time, and more. You'll leave with actionable advice and tactics to keep your customers and grow your business.

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KEY DETAILS

  • Date: January 12, 2017
  • Presenter: Jay Baer
  • Element: Communicate, Management
  • Topic: Customer Experience, Public Relations
  • Price: $0

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THIS WEBINAR FEATURES:

Jay Baer

Jay Baer is a best-selling author of six books and has spent 25 years in digital marketing and CX. His firm—Convince & Convert—provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world's most important brands.