Haters aren't your problem … ignoring them is.

In this eye-opening and hilarious presentation, New York Times best-selling author Jay Baer reveals brand-new, proprietary research into why and where your customers complain. If it feels like there are more complaints than ever, and that you're spending more time and money dealing with negativity and backlash, you're right. But the rise of customer complaints is actually an enormous opportunity.

In this PRO seminar, you'll find out why you need to hug your haters and embrace complaints. We'll share specific frameworks for answering them, tips on how to handle trolls, why you need to answer every complaint, in every channel, every time, and more. You'll leave with actionable advice and tactics to keep your customers and grow your business.

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  • Date: January 12, 2017
  • Presenter: Jay Baer
  • Element: Communicate, Management
  • Topic: Customer Experience, Public Relations
  • Price: $0


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Jay Baer is president and founder at Convince and Convert, a marketing services firm. Jay is the author of the newly published Hug Your Haters: How to Embrace Complaints and Keep Your Customers, as well as the best-selling Youtility: Why Smart Marketing Is About Help Not Hype.

LinkedIn: Jay Baer

Twitter: @JayBaer