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Cancellation policy: Cancellations for a refund of the ticket price, minus a $100 fee, permitted until 5:00pm ET on October 13, 2018. No refunds or rollovers given for cancellations after that date or for event no-shows. Substitutions are allowed without penalty any time before November 13, 2018. If you must change or cancel a registration, please submit your request in writing to MarketingProfs Customer Service via email at firstname.lastname@example.org or call us at (866) 557-9625 before the deadline date and time. Please visit our event website for full Terms & Conditions, which are subject to change.