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Consumers have high expectations of retailers during this holiday season. Here's a look at what they want and ideas for meeting their expectations. more
The step of the customer journey between the purchase and the delivery of a product is incredibly valuable. It's the New Moment of Truth, a critical touchpoint that can make or break a customer's loyalty. more
The digital, multi-device era has disrupted traditional brand storytelling—fragmenting story plots and making genuine engagement rare. But here's how brands can still tell captivating stories that bridge channels and devices. more
Sales and marketing professionals primarily focused on customer acquisition often overlook one important area of sales potential: cross-selling and upselling to current customers. more
Lasting brand admiration is achieved when your business becomes part of who people are (think "Mac people") and what they stand for. That kind of relationship isn't accidental or the result of good fortune. more
If you are part of a nonprofit struggling to gain donor support, get your team in the same room and ask yourselves two questions. more
Don’t assume that big companies know everything about staying competitive in a crowded space. Enterprises can learn a lot from small businesses. more
A unilateral or bilateral business model, whereby vendors sell to customers or via business partners, is old-school. Today, forming an ecosystem is the way to increase shareholder value, foster customer relationships, and enhance brand equity. more![The Impact of Bad Customer Service Experiences [Infographic]](https://i.marketingprofs.com/assets/images/daily-data-point/271016-ddp-lg.jpg)
Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. more
To build trust with customers, marketers need to be clear about what data they collect, where they send it, and why. more
Complacency is the most common way that B2Bs destroy relationships with their customers. But B2Bs can learn a lot from successful B2Cs about keeping customers happy and satisfied. more
Clearly, developing a customer journey map is beneficial to your business. But how do you ensure that all of your work in mapping the customer journey will be properly implemented within your organization? more
If you're not identifying your customers' needs for new product development, you may want to reconsider. Here's why, along with three ways to involve customers. more
Enablement. Enticement. Enrichment. Those three E's are the very foundation of brand admiration. And they are important for any brand in any industry. So how should they be fostered? more
Today's customers use multiple channels to reach out to brands and expect support to be immediate and precise. That expectation can be daunting for many companies. more
Word-of-mouth marketing is nothing new, but digital influencer marketing is... and all parties involved have a lot to learn still. Which is why many brands are approaching influencer marketing the wrong way—and souring the results. more![The Business Value of User Experience Design [Infographic]](https://i.marketingprofs.com/assets/images/articles/lg/161008-the-business-value-of-user-experience-design-infographic-lg.jpg)
Focusing on providing an excellent user experience can help improve your conversion rate and increase your revenue. more
To provide a winning customer experience, every member of your workforce needs to make optimizing and improving the customer journey at every touchpoint a priority. more
Amazon just announced that it was no longer allowing incentivized reviews (except for advanced copies of books), effective immediately. So, why should you care about this change? more![How to Reap a Hearty Subscriber Crop This Harvest Season [Infographic]](https://i.marketingprofs.com/assets/images/articles/lg/161004-reap-subscribers-during-harvest-season-infographic-lg.jpg)
Fall's the season for marketers to ready their subscriber base for upcoming holiday marketing campaigns. Follow these tips for creating successful email campaigns this holiday season. more
How would customers react to your company's mistakes and missteps if it had long ago made sure to invest in becoming an admired brand? Certainly not the way they would to the mistakes of a brand they didn't admire. more![Customer Experience Analysis: How to Retain Your Customers [Infographic]](https://i.marketingprofs.com/assets/images/articles/lg/160924-customer-experience-analysis-infographic-lg.jpg)
Studying your current customers can help you learn what to do today to retain more revenue tomorrow. more
For three years, we tracked and recorded every publicly available piece of data we could find regarding customer engagement and loyalty. Examining hundreds of whitepapers, press releases, infographics, and more, we noticed overarching themes. more
Digital has transformed customer expectations. Today's B2B customers expect experiences as compelling and engaging as those that B2Cs offer to consumers. more
People like to be catered to, but not pandered to. Doubly so when they're at the receiving end of a marketing campaign. And especially so if they're Millennials. So here's advice from a Millennial on how to actually reach young customers. more
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