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  • by Leigh Duncan-Durst
    I spoke on the subject of Customer Experience Management at the annual MarketingProfs retreat a few weeks We talked a lot about the concept I've been promoting for a few years called the "three word and went through a list of brands that really understand the rule and how to ... more
  • by Tom Peters
    I'm on a new campaign. (Old campaign, really, but renewed vigor–and I single it out from the I am trying to put ... SALES ... back on the pedestal it deserves. In the process I suppose I'm down-grading marketing–and that's more than okay per me. Of course I think marketing ... more
  • by Ann Handley
    Is your expense account occasionally a source of Have you ever walked into a conference through an unattended the door and billed your company for the admission? Did you leave one firm and take your clients with These are the sort of issues .... some clear-cut, some ethical hair-splitting .... ... more
  • by Andrea Learned
    I've just started to do some research on women and philanthropy for an upcoming ...and so have been focusing on what it takes to inspire women to give money to their various alumni associations, churches or While I was online digging around for research, I came across a recent Tom ... more
  • by William Arruda
    This week I have stayed at three different hotel chains .... , and (I am usually more loyal than this .... but had no They are all building their brands through association with other brands. They realize that when they focus on what they do and partner with those who ... more
  • by Ann Handley
    Philips missed an opportunity to be truly clever with the introduction of its Norelco Bodygroom Sure, it's risque. I guess Norelco gets points for pushing the envelope a But it's also nuts, carrots and the objects-here-are-larger-than-they-appear sort of stuff. Enough The best part of the ad is the (Thanks to ... more
  • by BL Ochman
    Literally of CEOs, marketing officers, analysts, engineers and other corporate employees are Yet you'll be hard-pressed to find most corporate blogs through the company Web sites. My guess is that lawyers or PR departments are a more than a little nervous about this whole new media, "listen to your customers" ... more
  • by Ted Mininni
    While most mainstream supermarket chains experience flat sales and profits, stores like Wegman's and Whole Foods are experiencing solid growth and great profits. Bottom line: they love their customers and cater to them. Customers respond in kind. more
  • by Mark Vanderbeeken
    "Digital Kids" is the title of a series on the Net Web ...where Stefanie Olsen examines the young generation's unique immersion in the Web, cell phones, IM and online Articles When digital kids rule the (26 April Teachers may be the masters in the classroom, but when it comes to ... more
  • by Eric Ward
    Individual and group sharing of bookmarks or cool sites is not a new thing, and has been around as long as the Web Back then, I remember my excitement when more than a couple new Web sites launched. Ahhh, back in the But with all the talk of Web 2.0 ... more
  • by Lee MarcStein
    If this is where I came in 42 years ago (I started when I was six), why did I stay glued to the phone for the entire hour? Because the web has changed testing itself dramatically. more
  • by Sara Holoubek
    This week I had the privilege of judging an undergraduate business plan Real dollars were at stake for the top two plans, so the decision was not taken lightly. Each plan started with a good idea and a passionate team. From here, it went Not a single player adequately defined ... more
  • by Scott Petinga
    Large companies aren't the only one these days with dumb-ass advertising Take the latest print ads from Widmer Hefeweizen of Portland, Oregon for What differentiates this beer from the competitors is not the complicated brewing process, the rich taste, the aroma, the golden color, the cold temperature, or even the ... more
  • by Seth Godin
    Here are five things I wish every marketer would realize (and a bonus that will make you feel 1. You are not in You used to be. You used to be able to dictate what people saw or heard or believed. Now, though, with all the choices in the b2b ... more
  • by Tom Peters
    Great article in the April issue of Business 2.0, titled Best-kept Secrets of the World's Best Normally I dislike such stuff, but I think the odds in this case of finding something you can use are remarkably There are 25 ideas discussed. Among Toro's "Contra Team" that formally rebuts potential ... more
  • by Ann Handley
    MarketingProfs publisher Allen is (as we say in Boston) "wicked smaht" when it comes to technology In that way, we complement each other beautifully. As we work on opposite coasts (he's in LA), I email him and say something like, "It would be great if..." and Allen is like Staples ... more
  • by Eric Frenchman
    Ross Levinsohn, President, Fox Interactive Eric What to Do With Mr. I read with interest Sunday's NY Times article regarding MySpace and then I subsequently wrote a post on my website titled My Those Are Low CPMs at MySpace. It occurred to me that while you probably read with interest ... more
  • by Jonathan Kranz
    If you're a regular attendee of marketing association events, you've seen the Eager entrepreneurs or ambitious managers who've read every business and marketing book They've crossed chasms, pursued excellence, painted purple cows, thought out of the box, thought in the box new book! ), jumped on the cluetrain and played ... more
  • by Ann Handley
    Tom points to the (possible?) future of ordering ..."scary," Tom writes. But also, more
  • by Jim Kukral
    Today I had the great pleasure of speaking to a college class at The University of about the business of Can you believe they're teaching e-marketing in college now? To those of us who learned it "on the fly" as it grew, it's hard to believe it's a "real" curriculum ... more
  • by Ted Mininni
    We all have to remember: two things matter to customers above all else: their needs and their ability to establish a relationship with the service provider who can and will address those needs satisfactorily. more
  • by William Arruda
    Martha Stewart is one of the nation's strongest personal brands, but that is about to No, her brand value is not being reduced in the US. Instead, Martha is moving out .... internationally. And it has been long awaited. Oprah is global. Branson is global. Madonna is global. It's long ... more
  • by Ann Handley
    Earlier this week, I was brooding about increasing the profile and visibility of the latest MarketingProfs baby–this very Monday was a rainy, chilly morning in Boston; hoping for spring and hoping for traffic seemed equally fruitless In fact, I've come to realize that the immediacy of blogging as a publishing ... more
  • by Paul Barsch
    A Business Week survey notices that for 25% of respondents, "customer awareness remains elusive". But are the surveyed companies really trying hard to gain insight into their customer base? more
  • by Scott Petinga
    The number one carbonated beverage company in the world has finally lost touch with Their new global slogan -- 'The Coke Side of Life' -- seems to have been created haphazardly due to Pepsi gaining ground on After being exposed to a half-dozen of these spots the last few months, ... more

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