MAKE YOUR CUSTOMERS SWOON
The process of journey mapping is powerful.
It gives you an understanding of your customers' journey. What brought them to you. What motivates them. What scares them. And how your organization can address those desires and hesitations with empathy and understanding at each touchpoint.
With 10 bite-sized lessons, designed for marketers by marketers, this Master Class will demystify the mapping process. After you've completed all of the lessons, you'll have a visual representation of your customer journey that you can use to create an experience that is truly customer-centric.
You have multiple ways to complete the lessons and earn your certificate of completion:
- Attend all of the Watch Parties
- Attend some Watch Parties and complete the rest of the lessons on-demand
- Watch all of the lessons on-demand (starting March 9) when it works for you
Kickoff Watch Party with Jeannie Walters
March 9 at 2pm ET | lessons 1-2
Additional Watch Party events
March 12 at 12pm ET | lessons 3-5
March 17 at 12pm ET | lessons 6-10
Master Classes are designed to give you the very best online learning experience with:
- Access to live viewing parties with Q&A, so you can stay focused and ask the instructor any questions that come up along the way
- Comprehensive step-by-step instruction (exactly what you need: no more, no less)
- Bite-sized lessons so you can stop and start on your schedule
- High quality audio (because there's nothing more distracting than echoes!), crisp video, and stellar graphics
- A certificate of completion to proudly showcase to your boss (or future boss) that you've mastered marketing strategy