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In This Issue
+ How-To: 10-Step B2B Customer Satisfaction Survey Pre-Survey Checklist
+ Quick Take: How to Get to the Heart of Customer Experience
+ PRO Seminar: Reduce Public Speaking Stress, Increase Confidence
+ Survey Says: How Marketers Find and Consume Information
+ My View: Content Marketing for the Customer-Focused Marketer
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How-To 10-Step B2B Customer Satisfaction Survey Pre-Survey Checklist
By John Coldwell
The better you plan your B2B customer satisfaction survey, the more you'll get out of it. Done properly, the survey should be a significant source of additional revenue rather than a chore. Read More
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PRO Seminar: PreZentation Techniques to Reduce Public Speaking Stress, Increase Confidence
This seminar is perfect for professionals who want to place their trust in something more effective than picturing their audience in underwear. Join us to learn techniques for calming your mind and preparing yourself to speak with confidence and authority. Read More
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Advertisement  Emma presents: The Brainiac Guide to Welcome Email Automation. Get our free guide now!

Survey Says
How Marketers Find and Consume Information
By Ayaz Nanji
Just over half of marketers (51%) first turn to online media sites to find news/information, according to a recent report from PAN Communications. Read More
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Quick Take
How to Get to the Heart of Customer Experience
By Laura Patterson
If customer retention is a top priority for you, and you haven't embarked on a customer experience mapping initiative, you need to get on it! Here are five key steps you need to take to create your customer experience map. Read More
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My View Content Marketing for the Customer-Focused Marketer
By Donna Pahel
Most marketers know that the right marketing mix is crucial to success. But many fail to keep adapting the mix and focusing on what their customers want and when they want it. Read More
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Mar 25
FREE Seminar—Rethink the Funnel: A New Perspective on Attribution
Mar 27
PRO Seminar—Transform Your Business to Be the Most Recommended Brand in Your Category
Apr 1
FREE Seminar—The Eight Second Challenge
Apr 10
PRO Seminar—Use Your Data to Cut Through the Noise and Drive Customer Engagement
Apr 10
MarketingProfs University—Marketing Measurement & Analytics Use code MEASURE to save $200
Apr 11
Virtual Conference—Social Media Marketing: A Map for Social Evolution 3 online sessions—FREE!
Oct 9-10
B2B Forum 2014—Boston, MA Earliest Bird gets the worm: register today and save $600!
 
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