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Dear Tig: Brand Loyalty In One-Off Purchases, Response Rates for B2B Telemarketing, and How Do You Write a Creative Brief?

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Dear Tig,

My company sells room additions. Now the company wants to "brand itself." The problem is this: Because of the nature of the product, we are not really interested in long-term brand loyalty. This is a once-in-a-lifetime buy, and there are no long-term follow-ups we can do other than warranty repairs and make-goods. Do you think it is worth brand building and positioning exercises in a case like this? Send help before we spend my ad budget on research.


Out on a Limb

Dear Limb Sitter,

There is a big difference between a company that indicates it cares about the long-term customer prospects and a company that relies on long-term customer prospects. You may work for one that doesn't need long-term relationships, but you might find yourself with more of those juicy short-term relationships if your customers perceive you care.

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Tig Tillinghast writes from the banks of the Elk River near Chesapeake City, Maryland. He consults with major brands and ad agency holding companies, helping marketing groups find the right resources for their needs. He is the author of The Tactical Guide to Online Marketing as well as several terrible fiction manuscripts.

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