So maybe these 10 Commandments didn't come from the Mountain. And they're not carved on clay tablets—but on high-tensile polyfiber.
Yet any marketers worth their salt must follow these commandments if they are to find the Promised Land.
1. Thou shalt not view marketing as a department
When you get right down to it, everyone in your company is a marketer. From the receptionist whose voice is the first thing your buyers hear to the delivery person whose rear-end may be the last thing they see, each of your employees plays a pivotal role in the orchestration of your marketing efforts. Good companies imbue every employee with a healthy reverence for the customer so that the company, from every point of contact that it has with its market, knows how to market.
2. Thou shalt follow the 90-day rule
Your customers, prospects and champions (those who refer business your way) should hear from you every 90 days. People are simply too busy to remember you otherwise.
If you don't follow the 90-day rule, you risk getting shouted down by any competitor of yours who does.
3. Honor the concept of tinkering, with all your heart
Jay Lipe is the president of Emerge Marketing LLC (www.emergemarketing.com), a firm that helps growing companies develop marketing plans. He is the author of the books The Marketing Toolkit for Growing Businesses (Chammerson Press, 2002) and Stand Out from the Crowd: Secrets to Crafting a Winning Company Identity (Kaplan Publishing, fall 2006).