William Shatner's character in Boston Legal, Denny Crane, puts his foot in his mouth all the time and doesn't apologize for it. But, in the real world, when we say something untoward about someone, we can't let it slide. Instead, we blush, we feel our hearts race, and we want to bite our tongues. Months later, we might be able to laugh it off.

Yet, when a situation involves a client or colleague, laughing it off isn't likely. Instead, we experience awkward moments when we run into the person or anyone who knows about the slip of the tongue. The fact that we feel embarrassed about the situation indicates we do care and want to show remorse.

Read on for sound advice on how to handle verbal blunders.

Next Marketing Challenge

Should I pay commissions on point blank gross product sales or gross service profits?

Click here to offer your advice or here to ask a question.

Help me remove my foot from my mouth

My marketing team and I placed a conference call to one of our clients. We got his voicemail, so I left a message and hit the phone's "flash" button to end the call. My team and I continued to discuss the client and said some disparaging things. To our chagrin, we heard his voicemail finally disconnect. This meant that when he listened to his voicemail, he heard the uncomplimentary things we said.

Sign up for free to read the full article.

Take the first step (it's free).

Already a registered user? Sign in now.

Loading...

ABOUT THE AUTHOR

Hank Stroll (Hank@InternetVIZ.com) is publisher at InternetVIZ, a custom publisher of 24 B2B e-newsletters reaching 490,000 business executives.