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Five Steps to Prepare Marketing to Demonstrate Value in a Tough Economic Climate
by Laura Patterson
Published on April 8, 2008

At the end of February 2008, the Conference Board announced that in January the US leading index decreased 0.1 percent, the coincident index increased 0.1 percent, and the lagging index remained unchanged. As of the end of January, the leading index had declined for the fourth straight month with stock prices being the largest negative contributor, followed by housing permits.

With January's decline, the leading index has fallen 2.0 percent from July 2007 to January 2008, the largest six-month decline in the index since early 2001.

And recently released figures for the Consumer Confidence Index in March were even more downbeat.

The weaknesses in the economy are becoming more widespread than the strengths, suggesting we may all be tightening our belts a bit more soon.

As a result, our marketing budgets will be under even more scrutiny, and marketing professionals will be held even more accountable for the money they invest on behalf of their company. The pressure for Marketing to demonstrate the contribution and value it is making will increase.

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All that will be occurring as Marketing struggles to secure a more strategic place at the table and adopt a role beyond sales support.

It's safe to assume that the C-Suite at many companies is or will be asking the marketing team to focus resources on high-value and high-ROI strategies.

Though senior executives often allocate what they feel is a substantial budget for marketing, marketing organizations will find it even more difficult to satisfy all the requirements within the budget parameters. The limits of many organizations' internal resources, already regularly stretched by the C-suite's myriad and frequent tactical requests, will most likely be further tested.

The time is fast approaching when every marketing organization will need to quantify how it is supporting key business objectives, particularly in terms of revenue generation, pipeline contribution, opportunity development, and market growth.

Most likely, your marketing organization has some set of metrics and is measuring something. The question is whether you have the correct strategic metrics.

When we review the metrics marketing organizations are using, we typically find that marketers are primarily measuring marketing activities, such as response rates to campaigns, Web site traffic, numbers of new suspects, and campaign ROI.

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