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How to Plan a Successful Website Redesign

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In this article, you'll learn...

  • Key questions to ask yourself before deciding to redesign your website
  • Four essential steps in successfully planning your next website

Website redesigns have become an addiction. Every year or two, Marketing decides it's due time to "freshen up the ol' site." And so begins the long, expensive process of recreating a website.

Unfortunately, businesses rarely take the proper approach to a website redesign, resulting in a project that goes over budget, launches late, and fails to deliver results.

So before you go out and hire a Web designer and developer to rebuild the most important weapon in your marketing arsenal, make sure you have a well-defined plan for success.

Do You Really Need Another Redesign?

It seems an obvious question, but too many times the reasons for embarking on a redesign are less than convincing. Here are just a few...

I'm sick of looking at the same website every day!

Using the same website day after day can get tiresome, but keep in mind that many, if not most, of your visitors don't see your site every day. So although it may seem to you that it's time for a change, your visitors are likely just starting to get used to your website.

It can take years for visitors to begin to associate your Web design with your brand and get comfortable with the layout and navigation.

We received a customer complaint!

Sometimes the decision for a redesign is a knee-jerk reaction. A customer or boss complains about a "serious" issue with the website that needs to be addressed immediately. The marketing team takes it as a cue to revamp the website.

Despite its good intentions, Marketing must realize that complaints are inevitable. You can't make everyone happy. In some cases, the problem may be serious and should be addressed, but rarely does it necessitate a full-scale redesign. Instead, look for consistent complaint patterns, and simple ways to fix "serious" problems.

The decision to redesign should always be based on a specific business objective related to the bottom line. With some creative planning, you can often improve usability and conversion rates by making minor adjustments, avoiding the time and cost of a redesign.

Developing a Website Redesign Plan

If you decide that a redesign is still the way to go, be sure to dedicate sufficient time and resources to developing a clear, specific plan. A detailed plan will help keep your project on track, avoiding costly changes and strategy realignments after the new site is live.

Start developing a plan by collecting feedback on your website from customers and experts.

1. Get feedback from your customers

Customers have a unique perspective on your website, and they can offer valuable insights to help you create a user-friendly experience. Unlike you and your team, customers are more removed from your website, which allows them to quickly uncover usability issues and points of confusion.

Recommended Tools:

  • Kampyle: A virtual suggestion box, Kampyle allows you to collect feedback from your visitors, including suggestions and bug reports, using an on-site feedback form. Analyze results using dashboards and reports, and even respond to visitor inquiries. Alternatives are Flash Feedback and UserVoice.
  • 4Q Survey: This free pop-up survey solution helps you figure out why visitors are on your website and whether they are able to do what they need to do. You can also try ForeSee Results.

2. Get feedback from professionals

It's also important to solicit feedback from independent professionals who can offer specific recommendations. Although customers are good at pointing out problems, most customer feedback is based on personal preferences and fails to offer solutions. Even your internal team, which may consist of seasoned marketing professionals, may be too close to the project to identify the vital issues related to your website performance.

Experts can help direct your redesign by providing time-tested advice based on Web design, usability, and strategy principles. Though art may be subjective, Web design is not. In Web design, there is a right way and a wrong way to approach layout, navigation, copy, white space, and other critical website components.

Trained professionals can ensure that you have the right plan in place before implementing a redesign, as well as help you avoid a "design by committee" situation within your company.

Recommended Tools:

  • Concept Feedback: Instead of hiring expensive consultants, or putting all of your trust in your Web designer, Concept Feedback (a company I founded) offers fast, affordable website evaluations from Web design, usability, strategy, and copy experts. [Editor's note: Concept Feedback has been retired. Another option might be Crowdsourcia.]
  • Though its users are not considered "professionals," provides video of people completing predefined tasks on your website. It's a quick way to find out where users are getting stuck. Alternatives are Feedback Army and ClickTale.

Once you've collected enough customer and expert feedback on your current website, compile and prioritize a list of recommendations to be included in the redesign specification. Not every suggestion will be appropriate, or even possible, but make sure the critical ones are included.

3. Create a detailed specification document

With the prioritized recommendations in hand, start developing a detailed project-specification document. It should include as much detail as possible, including the proposed site structure, wireframe sketches, page content (using a cohesive keyword strategy), design preferences (style, color, and examples), and any other relevant information.

If your requirement list starts to exceed the original scope, begin breaking the spec into multiple phases. A well-defined spec is integral to an efficient, cost-effective, and on-time project. And your Web design and development team will love you for it.

4. Determine measurable objectives

Your company should agree on clear, measurable objectives before launching a new website. A redesign without measurable impact is ultimately a failure.

Goals should be based on current site performance, using average conversion rates as a benchmark (if you don't have this kind of data, start using Google Analytics today). Defining objectives also forces you to think critically about the redesign from a business perspective, and how you plan to contribute to the bottom line.

The next time you get an itch to do a redesign, take a close look at your objectives, and don't start anything without a plan in place.

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Andrew Follett is the founder of Demo Duck, which helps businesses create animated and live-action explainer videos. He also runs Video Brewery, a corporate video production marketplace. You can follow him on his blog, Google+, and Twitter.

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  • by Kindra Tue Feb 1, 2011 via web

    Will redoing a website mess up your SEO? We currently have a very simple, unfunctional, not user friendly site. However, it's the highest rank for our most competitive search term. Will redoing it comlpetely ruin the great SEO we have?

  • by Adrian Halley Tue Feb 1, 2011 via web

    Good article Andrew, but you forget to mention Feedbackify ( We're a lot more affordable to small/medium sized businesses than some of the other products you've mentioned, and we're proud to already have high profile customers such as who like the way our feedback forms open on the page rather than in an annoying popup window.


    Adrian Halley,
    CEO, Feedbackify

  • by Scott Paley Tue Feb 1, 2011 via web

    Hi Andrew,

    We have a similar "getting ready for a redesign" post up on our blog.

    Our list includes:

    1 - Why are you building this website?
    2 - Who will use the website?
    3 - Where is the content?
    4 - Which keywords are important for search engine optimization?
    5 - Do you have an established brand identity?
    6 - Are you prepared to invest in the site post-launch?
    7 - What is your competition doing?
    8 - Have you reviewed your analytics?

    In other words, there is a *lot* to think about if you want to have a site that actually works for your company.

    Thanks for the post.

    Scott Paley
    Managing Director
    Abstract Edge

  • by Andrew Follett Tue Feb 1, 2011 via web

    @Kindra - I'm not an SEO expert, but you do need to be careful, you don't want to lose your ranking. This article might help get you started in the right direction:

    @ Adrian - Thanks for the heads up, I'll take a look!

  • by Scott Paley Tue Feb 1, 2011 via web

    @Kindra - read up on 301 redirects. They will be your friend if you do a redesign, assuming the URLs change from your current set up.

    You do have to take some steps to make sure to not lose all that Google juice you've built up, but it is doable.

  • by Adrian Halley Tue Feb 1, 2011 via web

    @Andrew - Great, let me know if you have any questions. You can reach me on adrian at

    Adrian Halley,
    CEO, Feedbackify

  • by Shaymein Ewer Tue Feb 1, 2011 via web

    Don't forget Content Strategy. I've redesigned many, many websites and clients usually want a redesign to solve underlying issues that are never addressed, the big one is governance of content.

    From the team at on Governance and Guidelines:

    For content to remain accurate, relevant, timely, and valuable to your audiences, itís critically important that you develop specific governance policies, standards, and guidelines. These can inform and even define your:

    Content-related roles and responsibilities
    Decision-making processes around content
    Content governance tools (such as style guides, pattern libraries, etc.)
    Emergency action plans

  • by Molly at Volusion Tue Feb 1, 2011 via web

    Love this article! We recommend that our merchants in ecommerce change up their homepage frequently with discounts, promotions and other call to action features. This keeps their stores fresh and makes customers curious to see what the store has to offer.

    I agree with your advice on measurable objectives. It is good to utilize tracking links or another way to see who is coming to the site and what they are doing when they get there. Are they using the call to action items you put out there for them and are those items converting sales?

    Check out our webinar here: for more info. on design for an ecommerce site.

  • by JB Tue Feb 1, 2011 via web

    I want to second the comments of Scott Paley, and in fact, made the same point a while back in a MP article titled "Never Break the Chain"
    ( It is SO frustrating when this essential part of any redesign is missed.

  • by Danny Naz - Naz Creative Fri Feb 4, 2011 via web

    When redesigning your website, you want to keep a few things in mind. First and foremost is SEO. When you drastically change the structure of your site, it WILL effect your rankings, more than likely it will hurt your rankings initially is you don't take proper care. The next thing would be old links. if your new pages have different names, make sure to do 301 redirects. Also, the trend of late is to do wordpress websites. This would keep things more simplistic for future redesigns as all you really need to do is just add a new skin to the site. Lastly, if you are not in the social media revolution, you'd better jump on that bandwagon.

  • by Andrew Follett Fri Feb 4, 2011 via web

    @Danny - Good reminders Danny, thanks for sharing!

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