Technological innovations have had a dramatic impact on how buyers find, evaluate, and purchase goods and services.
Today, consumers readily look online, often via their mobile devices, when seeking information and advice. And just as readily they tune out advertising and other interruption-based messaging.
As a result, marketers need to be more attuned to where, when, and how people want to receive messages. You can't just blast your message out and hope it reaches someone and sticks. Instead, you need to build a presence online in the places that matter most—including social networks, blogs, and search engines—so that when people come looking, they find you.
But that's not all. Once leads enter the sales funnel, marketers need to build brand preference and loyalty via personalized, strategic outreach at all stages of the sales cycle and beyond. Doing so requires hybrid marketing professionals with skills in data analysis, SEO, content marketing, social media, PR, email marketing, mobile, and development and programming.
A Modern Marketing Campaign in Action
So what is possible today, and how does it all fit together? Let's look at how a marketer today might approach the release of a new, gated content piece. We'll use an e-book as an example.
Step 1: Create valuable content
Targeted content is great at generating leads and so filling the top of the sales funnel. It can also be used throughout the nurturing process to move leads through the sales cycle. But creating effective content is a difficult, specialized task, requiring skilled copywriters who know how to write for a specific audience with specific goals in mind. Generally speaking, solid copywriting is brand-centric and focused on the user, as well as technically sound and optimized for search engines.
So you find a skilled copywriter, and with a lot of input from you and your colleagues, she creates an e-book...
Step 2: Set up tracking mechanisms
Prior to distributing the e-book, plan how you'll track its success. Depending on the technology available to you, consider the following:
- A/B landing page testing: Test full Web pages or elements within a page against variations to determine which messages and layouts perform the best. Based on the results, adjust the landing page to drive more content downloads.
- Behavior tracking: Set up behavior-based analytics to determine users' first and last touchpoints before they downloaded your e-book and track online activities that are most likely to lead to conversions.
- Revenue tracking: Tie content from completions to a specific revenue dollar amount in your payment processing or CRM system for closed-loop reporting.
- URL tracking: Use tracking URLs to determine which sources drive the most downloads, and which links are clicked within the e-book.
With tracking mechanisms in place, the next step is to promote your e-book to target audiences.
Step 3: Launch an integrated distribution strategy
Expand your content's reach by taking an integrated approach to distribution:
- On your website: In addition to a dedicated landing page for the e-book, link to it from other pages on your site, such as relevant product pages or an introductory blog post.
- Via social media: Share the content on social networks: Facebook, Twitter, LinkedIn, etc.
- Media relations outreach: Identify publications or blogs that are an ideal match for your content, and pitch them. Tip: Tie your pitches to editorial calendars for better results.
- Search marketing: Insert targeted keywords into the landing page, copies of the piece, and PDF properties to increase the likelihood that the e-book appears in related search results.
- Email: Send direct emails to key contacts—partners, customers, leads—who may find the e-book informative, and determine whether it makes sense to integrate them into lead-nurturing campaigns.
Step 4: Automate follow-up
With a great e-book and proper promotion, you should start to see leads flow in. But attracting leads naturally via content, social networks, and search engines isn't enough. Keep those leads interested and engaged throughout the buying cycle, and establish trust and preference by staying top-of-mind using marketing automation.
And don't limit yourself to email. Technologies exist to automate outreach via multiple channels, such as SMS or social networks—depending on your customers' preferred communication methods.
Step 5: Score leads and hand them off to Sales
Next, grade prospects by quality with a lead-scoring system that gives greatest weight to the factors that matter most to your organization, such as decision-making power. In that case, someone who indicates he is a CMO on the lead form gets a higher score than someone of lower rank. Lead scoring helps your sales team qualify leads and prioritize follow-up.
In addition to lead scores, give the sales team access to key metrics and data associated with each lead. For instance, what content the lead downloaded or what pages she visited can give your salespeople insight into what products that person may find most interesting, allowing them to tailor messaging to her unique needs.
Step 6: Monitor and adjust
Remember: Your campaign does not end after the e-book is launched. Continually review the analytics and ROI to determine what is working and what isn't, and adjust your strategy accordingly.
What are you doing to attract, nurture, and convert leads? What challenges have you faced, and what successes have you seen? Share your experiences in the comments section.
For more information on modern marketing capabilities, check out PR 20/20's The B2B Marketer's Guide to Going Inbound e-book.