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One Way to Calculate ROI for Your Offline Ads

by Geoff Kenyon  |  
September 26, 2013

Very few businesses run entirely online, which means most are going to have offline advertising campaigns, such as TV commercials, radio ads, magazine or newspaper ads, direct mail, fliers, etc. At first glance, it seems difficult to measure ROI for those activities, but there is hope for your campaigns.

Make visiting your website one of your offline calls to action, and you can assign attribution. That approach is actually quite common, but it's often poorly executed.

The tragic mistake is that almost every offline ad refers the user to the homepage. Since that is a direct visit, you can't track who is coming to the homepage because of your ad—or because they already knew about you.

If there is a spike in direct traffic to the homepage, you can estimate that as the impact of an ad campaign but that doesn't help get you solid numbers that you can report on. Furthermore, if you're running multiple campaigns, you can't give credit to the proper campaign.

Setting Up Your Campaigns

To correct that problem, the first step is to send users to a specialized landing page instead of the homepage. We'll call that our ad URL, and in this example we'll use a "" as your ad URL. By creating a specialized page, you can see how many people are coming to your site because of your ad.
You need to make sure that people who hear the radio ad remember the URL, though, and don't just conduct on online search for your brand name. This is actually easier than it sounds. If you give incentive to people to remember your ad URL, they will. And nothing works better as an incentive than saving money.

Direct your captive audience to the ad URL ("/radio-special") to receive their special discount that isn't offered anywhere else. That will get their attention, and they will remember your ad URL, not just your brand.

You'll now be able to see how many people are coming to your site because of your ad. Let's take it one step further, though. Let's see how many people are buying from your site because of your offline advertisement.

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Geoff Kenyon is an online marketing consultant at Distilled, where he helps clients improve their organic traffic, conversions, and analytics tracking.

Twitter: @geoffkenyon

G+: Geoff Kenyon

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  • by Neil Mahoney Thu Sep 26, 2013 via web

    Directing the reader of your ad to your website is not new. This practice started back in 70s. In fact, it's one of the main reasons so few B2B magazines exist today.

  • by A. Royer Mon Sep 30, 2013 via web

    Hmm. Every attempt to implement this results in a feedback loop?

  • by A. Royer Mon Sep 30, 2013 via web

    Feedback loop being what we jokingly call redirect loops.

  • by Gracious Store Tue Oct 15, 2013 via web

    How many people will honor your request to visit your website unless they find something they want that will take them there

  • by albert chitsiko Wed Oct 23, 2013 via web

    i like the paper

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