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Five Tips for Giving the Right Feedback on Web Design

by Roy Chomko  |  
November 14, 2014

Receiving Web design feedback, complimentary or otherwise, can be a touchy experience for designers. Marketers need to be careful how they deliver feedback—whether it's their first time working with the designer or their tenth time.

Giving design feedback should be collaborative and painless. Going full-on Don Draper and tearing apart your designer's work won't lead to better designs. On the other hand, providing unclear notes or not enough feedback might prove even less effective.

Instead, to create the best designs possible, you need to find the right balance between being too harsh and too lenient or inconclusive. Good feedback is essential to good design.

So, how do you find that happy medium? Consider these five tips when looking to improve your design-feedback process.

1. Evaluate the problems

It's easy to pick out what isn't working, but it's much more challenging to actually assess those problems and effectively communicate them. As the person in charge of giving feedback, you have to not only determine what areas need work but also explain the reasoning behind your critique and provide suggestions for moving forward.

It's hard for a designer to understand why you don't like something if you just say, for example, "remove that drop-down" or "make that green instead of blue." Instead, you need clarify what the issue is and why the change needs to be made. Doing so will help the designer develop an appropriate solution and come back to you with a much-improved design.

Clarifying the issue will also give the designer insight into what you like and what your customers need, and that information will be valuable for future projects.

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Roy Chomko is president of Adage Technologies, a Web and software development firm that he co-founded in 2001. He has over 20 years of experience in technology sales, consulting, and development.

LinkedIn: Roy Chomko

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  • by James Mon Nov 17, 2014 via web

    When giving your comment or reaction with the web design you just saw, you must see the special features too. It's important that you give one. And aside from that, some side comments must also be given. You have to be honest of what you see and what you like. Point out the things that needs improvement.

  • by thanks Wed Nov 19, 2014 via iphone

    Ill keep in mind these recommendations when giving feedback for design pieces. I think it applies to more areas than just web design. Thanks a lot

  • by John MN Mon Nov 24, 2014 via web

    Thanks for great tips! user feedback is very important for all webmaster to improve their website performance. I think all web owners must read this article to help their website work better.

  • by Allen Robert Wed Nov 26, 2014 via web

    No matter you are using a flat design, parallax or a simple website design, you must use clean fonts. Because clean fonts is one of the most important factors in creating a clean and beautiful design. So the text in website should be readable and clean.

  • by mike alles Wed Jul 8, 2015 via web

    Great article! you can also try Heuristic Reviews (expert design feedback) - we have tried using in past and expert reviews were terrific. I highly recommend it. You can also use if you would like to share feedback among the team.

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