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Programmatic Testing Helps You Turn Customers Into Real-Time Creative Focus Groups

by Jeff Hirsch  |  
October 7, 2014

The "right message to the right person at the right time" is the ideal that all marketers strive to achieve every day, with every campaign, media buy, email, and display ad.

Achieving that ideal becomes more difficult as consumers' digital media consumption patterns shift and new device and technologies emerge and fragment the market.

Advertisers have so many moving parts to adjust that by the time advertisers get one lever adjusted perfectly, another lever is off. You manage to hone in on a highly qualified target audience—but you can't get the message right. Or you get the message right—but you can't seem to find the right time to put it in front of your targets, so they never see it.

Have you ever seen an ad that made you cringe at how irrelevant it was or how inappropriate the timing was? That's the result of the inherent difficulty of getting all the levers just right. Even if just one is off, the entire ad comes off as irrelevant and intrusive.

Why Testing Matters

So, how do you know whether you have all the levers correct before you push the launch button on a campaign that costs hundreds of thousands or millions of dollars?

Multivariate testing used to be enough to address many of the above-mentioned concerns, particularly as they related to media sources, but variable and emergent ad formats and rich media have made that process far more complex. And multivariate testing doesn't tell the whole story.

Moreover, creative itself needs to be tested. It's that all-important "message" lever.

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Jeff Hirsch is president of CPXI, a digital media holding company.

LinkedIn: Jeff Hirsch

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  • by Blair Symes Tue Oct 7, 2014 via web

    Great points. The key to testing creative is to be able to truly know what's working at what isn't. For programmatic (and really for all display ads that run on mobile) this is becoming far less about measuring CTR, since there are many accidental clicks from mobile users, and more about measuring engagements from online and offline conversions like form submissions and phone calls. We use Marketo to track our forms and Ifbyphone to track calls from our ads and landing pages.

  • by Sheryl Williams Tue Oct 7, 2014 via web

    This is a great article and spot on about getting the right message on the right device to the customer. TrustRadius just released a Buyer's Guide to A/B Testing that can help you navigate through which tools can help you elevate your testing tactics. This guide is a distillation of almost 200 in-depth reviews from real end-users of A/B testing tools. Those insights are augmented by interviews with highly regarded consultants, as well as executives from software vendors. You can get your copy here:

  • by Marie Huitsing Thu Oct 9, 2014 via web

    Marketing has made outstanding advances in the progression to 1:1 messaging. Can you advise which tools are best for programmatic creative implementation?

    Thanks, in advance.

  • by Jason Puckett Sun Jan 4, 2015 via web

    Hey Marie-- This is a great article and you've asked a great question. In terms of tools that provide programmatic ad testing, please take a look at my company, AdBasis, we are built for testing both Search and Display ads.

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