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What Marketers Need to Know About Millennials and Print

by Nicholas Brown  |  
November 17, 2016
  |  3,541 views

Counterintuitive as it may sound, the more our lives are influenced by digital media, the more we are drawn to print as a retreat from the online space. This unexpected tendency is especially noticeable in a demographic you'd least expect to trend this way: millennials and their younger siblings (what's being called Generation Z).

Statistically, Millennials consider print media as more trustworthy and authoritative and report a stronger emotional connection to messages delivered on paper. "Even though Millennials are the most digital-savvy generation, surprisingly more than half ignore digital advertising, and instead pay the greatest attention to direct mail and print advertising," Quad Graphics, a global provider of print and marketing services, reports.

Part of this behavior comes from their having grown up in the digital space, where widespread access to information spawned new concerns about authority and safety when traversing the Web. Digital natives, those born after 1980 or so, also tend to see print as a respite from the online world—a place away from sterile and physically taxing screens, free from distractions.

For marketers, all this means that a proper reallocation of resources might be necessary to acknowledge and respond to offline consumer preferences.

How strong is the relationship between young people and print? Strong indeed, according to data from researchers at TRU, a division of TNS Research Global. Its 2011 survey of 600 young adults age 16-26 touched on various corners of the print industry, from magazines to advertising and direct mail. It found an overwhelming preference among respondents for print in several categories, despite their fluency in social media and mobile messaging. People surveyed by TRU acknowledged digital as an easier and greener option, but still preferred getting news and information in print by large margins; they favored print over tablets for books (78%), magazines (71%) and newspapers (52%).


There's also an emotional side to print that often escapes notice. TRU's survey asked respondents about some common ways people show their love and gratitude to friends and family members. Looking at the results, you quickly notice that the more personal or monumental a moment is, the more respondents wanted it celebrated in print. TRU writes, "If forced to choose, the majority would rather receive: a birthday card in the mail than via email (87%), a mailed invitation than an eVite (57%), and a handwritten letter than an email (55%)."

Why is that? Data suggests some part of it is experiential. Millennials grew up with a novel form of "stranger danger" mentality unknown to previous generations. Cyber scams, Trojan Horse viruses, malware, hackers, and shady email links are online threats that have been around since the early days of the Web, looking to do harm physically, financially, or emotionally.

As a result, young people regard online recordkeeping as less official and less secure: 77% of TRU's survey subjects said digital documents are less trustworthy since they "can be altered without your knowledge." Not surprisingly, 90% prefer hard copies of important documents printed, just in case.


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Nicholas Brown writes for InkCartridges.com, an online retailer of printing supplies.

LinkedIn: Nicholas David Brown

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