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Are You Getting Twitter Right?

April 12, 2011  

"Building a brand through social strategies doesn't happen overnight," writes Maria Pergolino at Marketo's blog, "it requires a sustained commitment using effective strategies for engagement and relationship building." Even as Twitter celebrates its fifth anniversary, however, many businesses still get it wrong.

Here are a few of Pergolino's tips for getting it right:

  • When you see a tweet that your followers will appreciate, hit the retweet button. Retweeting is a win-win-win strategy that shares relevant content, shows respect to the author of the tweet and gives him/her exposure throughout your network.
  • Report news and provide links to original content. As industry news breaks, pass it along to your followers. And, she says, "be sure to include links to your own content from newsletters, B2B blogs, white papers and other sources in your tweets."
  • Use hashtags for enhanced Twitter searches. A hashtag is a word or phrase preceded by a # sign (for instance, #marketingprofs or #sxsw) that makes it easy for non-followers to find your information. "Research tags already in use," Pergolino suggests, "and utilize them in your B2B social media campaign."
  • Interact with your followers. Respond when they send @ replies, comment on their tweets and send a quick "Thanks for the RT!" when they retweet you.
  • Use lists to categorize tweeters you follow. Lists not only create an easy way to scan tweets by subject but also let the people on those lists know that you consider them go-to experts on a particular topic.

The Po!nt: Remember that Twitter is a social network. High follower numbers are nice, but you'll achieve the greatest benefits when you engage in relevant, productive conversation.

Source: Marketo.


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  • by Nick Stamoulis Wed Apr 13, 2011 via web

    Using hashtags is a great way to incorporate your brand into a trending topic. For instance, when Elizabeth Taylor died, the New York Public Library did a series of tweets talking about the photos they have of her in their archives. They found a way to respectfully connect the buzz about Elizabeth Taylor to their brand.

  • by Kathleen Matson Wed Apr 13, 2011 via web

    Great example of getting Twitter right, Nick. If I'd seen this comment in Twitter, I would have hit my retweet button. :-)

  • by Sandy Adam Wed Apr 13, 2011 via web

    The most neglected point, and really the whole point of social media, is the "Interact with your followers". So many people are just blasting out content that they forget the reason FOR social media is to engage. Otherwise Twitter is nothing more than a glorified RSS feed.

  • by Nicola Ziady Sun Apr 17, 2011 via web

    Great post. Thank you for sharing. Nicola Ziady

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