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Five Tips for Creating Effective Transactional Emails

July 13, 2011  

"Most online retailers have little insight into the performance of their transactional emails, from basic deliverability characteristics to more sophisticated behavioral data once the emails have been sent," writes Emily Keye at the Bronto blog.

That is a surprising fact when you consider transactional emails enjoy astounding open rates—up to 75% in some cases, according to Keye.

So before you confirm an online order or send shipping details, consider advice like this:


First and foremost, make sure your email reaches a customer's inbox. Keye suggests sending transactional email from a unique IP address. "If an ISP, receiver or blacklist blocks your promotional messages," she notes, "your transactional messages will not be affected."

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  • by Nick Stamoulis Wed Jul 13, 2011 via web

    It's important that the e-mail contain valuable information that is worth the reader's time. You have to give them a reason to open it. Including basic shipping and order information is a must.

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