Today, B2B buyers are busy, busy, busy... doing the work of multiple people. The last thing they have time for is a salesperson who takes a spray-and-pray approach: a generic presentation that's all about the product/service being sold.
Meanwhile, the buyer is thinking, I don't have time for this... What's in it for me?
Even if the salesperson makes the most rational argument about the product/service, he's set up to fail. That's because you can win the argument but still lose the sale; you need to persuade and convince, instead.
What's a seller to do? Get to know the buyer's key performance indicators (KPIs). Then, use relevant user stories to help identity the buyer's problem--and how others got to where the buyer now wants to go: in fact, you need to help the buyer discover where he wants to go.
The purpose of that approach is to help the buyer himself realize the cost of the status quo; if the buyer doesn't realize that there is a cost to maintaining the status quo, he's more than happy to maintain it. And, guess what: The status quo doesn't take you (the seller) into account.
Using scenarios relevant to the buyer's own business, you need to help the buyer visualize how your product/service can eliminate the cost of the status quo to his business.
Speaking of which, watch the video for a scenario of a clueless seller and a buyer who knows how he should be sold to:
Take the first step (it's free).
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- Automation in Moderation: Amanda Holmes on Marketing Smarts [Podcast]
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- Five Keys to Building Better Buyer Experiences
- Everything You Ever Wanted to Know About Account-Based Marketing (But Were Afraid to Ask): Samantha Stone on Marketing Smarts [Podcast]
- Forget the Funnel: Join the Buyer's Journey With Lifecycle Marketing Instead