Social-Media-Phobes: Put Out a Contract on 'Em!
In this article, you'll learn...
- How to convert social-media-phobes into social-Web-savvy employees
- How to craft a written contract to get employees more social
Warning: Some of your colleagues are afraid—deeply, irrationally afraid—of social media. You know the people I'm talking about: the otherwise reasonable cubicle-dwellers who scream like diaper-rashed newborns at the horrifying thought of having to create... a Twitter profile.
Social media can seem threatening to coworkers who are uncomfortable with technology or those who fear change or who have control issues. Or those who are from a more Gutenbergian era. Or paranoid privacy freaks. Or, come to think of it, "normal" human beings who don't wish to stream their immediate thoughts onto the Internet.
And even people who aren't threatened by social media (those who have a personal Facebook page or obsessively tweet when they're at home about Canadian field hockey) may wind up resisting your social media schemes because, well, they're busy. Social media is not part of the job description, so they may not feel committed to participate.
Turning the Tide
How can you overcome the resistance against social media? How can you get everyone—or darn near everyone—in your organization to give social media a fair shot?

Put out a contract. No, I'm not talking about hiring a hit man. Yes, I do mean a contract.
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Comments
Setting goals or numbers is definitely the way to go. Otherwise, a contract may just seem hokey.
You got it, Spencer! --KG
Making a commitment in writing, or to an individual or a group of individuals is a time-proven technique - works with all sorts of personal goals such as weight loss. However, I'd have to disagree with your statement that there's an "irrational" fear of social media. It can be a terrible time sink with unclear payback and, in that sense, the "fear" is totally rational! How do you help folks to get involved and yet not waste inordinate amounts of time?
You make a good point, KJ: for people who are easily distracted--the folks who spend most of their day at the water cooler or constantly play Word Twist--social media can present a HUGE problem. Though I must say, I'm not sure that the majority of people in a typical organization fall into the easily distracted category. From my experience, most workers can quickly understand how to use social media to form strong relationships and share useful content... but there will always be exceptions. --KG
I have issues with the basic premise of this article. It assumes that using social media is the right thing for everyone in the organization. Sorry, but it isn't. Many people do not use social media simply because, as introverts, they have a natural preference not to. It has nothing to do with being uncomfortable with technology, fear of change, or control issues. It's simply that introverts don't have a personal need to be socially engaged. In fact, introverts thrive on solitude, not engagement. It's how their personality is wired. For an introvert to embrace social media for the sake of the organization, he or she has to view it as a job task and approach it with resolve as any other challenge.
I agree with Peter Curtis. Being anti-social in a social media world may come to be an advantage. Twitter requires a different mindset from writing. Facebook isn't for everyone. Sometimes, keeping the socially inept away from these sites is a good thing.
Peter & Alana: I like what you're saying about the excessively shy. They should be allowed to apply for a deferment from the social-media wars. --KG
My business is based on taking these shy people by the hand and teaching them how to be involved in social media without being overwhelmed
http://www.socialmediamadesimple.info
This is actually a great idea! I work for a social media marketing company, so I forget the whole world isn't yet on board--or comfortable--with social media. It's important, though, that employees become the biggest brand advocates, so getting them involved in the company's social media efforts is perfect!
"Like!"
Barbara & Ashley: Thanks for the notes. I do appreciate them. --Ken G.
Thanks Ashley & Ken
I appreciate the verification of my idea that I should contact marketing agencies to offer my services.
Take care, Barbara