Marketers know a rebrand is more than a shiny new logo or ad campaign. It requires a compelling vision (including your positioning) that can be understood and articulated by all—starting with your company's leadership and employees.
Whatever the reason for the rebrand—entering a new market, targeting a new audience—your agency should help you sell the rebrand inside your company's walls. Your most potent brand advocates are your colleagues. After all, if they haven't bought into the rebrand and the philosophy behind it, why in the world would anyone else?
Having helped hundreds of companies go through the branding and rebranding processes, I have identified six steps to making sure your company is ready from the inside out.
1. Start at the top
Your agency should help you get your leadership on board from the get-go—from making an impression on the board to simulating for management the kind of positive experience that customers should be experiencing. If your agency isn't driving the plan for acquiring management's full support of a revised brand promise, you probably need a new agency.
When we developed a new brand positioning for one of our bank clients around superior customer service, we branded it internally (in the bank) as "Sterling Service" and then brought in white-gloved waiters serving lunch on sterling platters to emphasize our point and help get funding from the board. Sure, we had all the other ducks in a row for the program to be successful, but bringing the vision to life in a memorable way made a great impression.
The point is, all levels of leadership need to understand what the new vision is, what the new experience feels like, and why it matters.
2. Enlist HR