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When a Brand Tweets, Does Anybody Hear?

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Tweets that contain fewer than 100 characters receive 17% higher engagement than longer tweets, according to a Buddy Media study titled Strategies for Effective Tweeting: A Statistical Review.

Between December 11, 2011 and February 23, 2012, Buddy Media analyzed user engagement on more than 320 Twitter handles of the world's biggest brands to determine what works and what doesn't.

"Twitter is an integral part of every brand's social marketing strategy, so we took a deep dive to see how they can increase engagement within their communities," said Tami Dalley, VP of analytics and insights at Buddy Media.

Below, findings from Strategies for Effective Tweeting: A Statistical Review.

Time of Day, Day of Week


When brands Tweet during "busy hours" (8 AM to 7 PM), they receive 30% higher engagement than Tweets that fall during "non-busy hours" (8 PM to 7 AM).

That differs from the findings in Buddy Media's Statistics for Effective Facebook Wall Posts report, which found that Facebook updates during non-busy hours receive higher levels of engagement.

Twitter engagement rates for brands are 17% higher on Saturday and Sunday compared with the weekday average, but only 19% of brands tweet on weekends. Engagement with brands' tweets is lowest on Wednesdays and Thursdays.

However, there can be significant differences among industries, several of which are highlighted in the report.

Other key findings:

  • Tweets with hashtags receive two times more engagement than those without hashtags.
  • Tweets with one or two hashtags have 21% higher engagement than those with three or more hashtags.
  • Tweets that contain links receive 86% higher retweet rates than Tweets with no links.

Best-Practices Cheat Sheet

Based on the findings of the study, Buddy Media has drafted a "cheat sheet" summarizing best-practices for effective tweeting:



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Comments

  • by Amy Wed Jul 11, 2012 via web

    I want to start using more hashtags but have a hard time finding good hashtags that are relevant to go along with my tweets. Any suggestions?

  • by Cathy Burrell Thu Jul 19, 2012 via web

    Thanks for this. Twitter started out just as a bit of fun for me...but after more than a year, I am seeing some great results. The hardest part for me, will be to compose a tweet with fewer than 100 characters! HA!

  • by Thom Sat Jul 21, 2012 via web

    Amy, I use hashtags that summarize the topic in one word or relate to my brand name or benefit I'm discuss. For example, I'd use the hashtag #tweetcheatsheet for this article.

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