Question

Topic: Student Questions

Porter's Model In Service Offering Company

Posted by Anonymous on 11/6/2004 at 3:23 PM ET 30 Points
I have a project in which a have to analyze the IS of a service offering company. In my book I've read about Porter's model but it seems to me that it can only be used in manufacturing company's. Is there a way for me to customize it in a way that it can describe the company I'm analyzing?
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  • Posted by Peter (henna gaijin) on 11/6/2004 at 3:37 PM Member
    Are you talking about Porter's 5 Forces model (https://www.quickmba.com/strategy/porter.shtml)?

    If so, it is totally applicable to a service offering.

    Some parts are slightly different. The inputs talked about are not raw materials, but labor. There generally are not high fixed costs involved. There generally is no benefit to volume.

    But in general, the model is applicable to consulting service.
  • Posted by Chris Blackman on 11/7/2004 at 7:29 AM Member
    Everything has a value chain.

    Not sure what you mean by "IS".

    Why is it a problem to adjust Porters model to your case?

    What is your case, exactly?

    I mean, give us a few more details, not just "service offering company".

    BTW weekends it's always quieter around here. Hold on till next week

    Tell us more about this "service offering company" first, though...

    ChrisB
  • Posted by Chris Blackman on 11/16/2004 at 8:01 PM Accepted
    OK, so you have to build a value chain model for the Information Systems division of a shipping company?

    So what comes in?

    Data/Information types
    Hardware
    Software
    Training
    Documentation

    What goes out?

    Information/Knowledge in the form of
    Reports
    Alerts
    Bills of Lading
    Manifests
    Budgets
    Navigational Instructions
    Voyage Plans
    Maintenance Reports
    Arrival Reports
    Customs documentation
    Invoices
    Statements, etc etc.

    Where does the IS Dept create the value?
    Transforming data into tangible, useful, relevant, timely knowledge for the inernal (and external) customers.

    Have you called the IS manager at a shipping company to discuss? If not, why not?

    Yasu

    ChrisB
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