There was a time, when I was in 8th grade, when I was totally frustrated. I really liked a girl in my class and didn't know what to do to "get her to like me."

In seeking guidance, I wrote a letter to an advice columnist. (This is long before the Web existed).

The advice I received in my written reply (long before email) was this:

"You really can't make anyone like you. However, patience and understanding, as well as acceptance, will go further in letting someone know you care for them than anything else."

Funny thing about this problem ... I've spent my career wrasslin' with this same issue. Oh, not about whether or not cute girls like me ... (Who am I kidding? I'll always hope for that.) But, helping companies know what to do to get potential customers to like them.

The same advice I was given to attract the smart, pretty, popular girl is the same we can apply to attract smart, pretty, popular customers:


  1. Be patient. You can't rush or force yourself on your customer.


  2. Be understanding. Make sure you understand their needs, what she is looking for. Then meet those needs ... Better yet---exceed them!


  3. Be accepting. If you're getting the signal that she's not interested, accept it, and move on.


So, no, you can't make your customers fall in love ... You just have to do the best you can, and follow this advice.

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ABOUT THE AUTHOR

Hi there!

I'm Paul Williams... guest writer on Daily Fix and founder of Idea Sandbox.

I'm a professional problem solver. Through brainstorm facilitation I help people create remarkable ideas to grow their business. As one client put it, “Idea Sandbox turns brains into idea machines.”

Prior to launching Idea Sandbox in 2005, I spent 15 years building marketing, branding, and customer-experience strategy for The Disney Company, the Aramark Corporation, and Starbucks Coffee Company.

I founded Idea Sandbox driven by my passion to help others create remarkable ideas. I blend the skills and lessons I have learned to build a sandbox---an idea sandbox.

You can reach me on Twitter via @IdeaSandbox.

Through Idea Sandbox, I have helped solve challenges, grow brands, think-up remarkable ideas, and create innovation for companies including: Starbucks Coffee Company, Starbucks Coffee International, Panera Bread Company, Seattle’s Best Coffee, Woodhouse Day Spas, The Microsoft Corporation, and Wells Fargo Mortgage.

I am a writer, speaker, columnist, and brainstormer living just outside Washington DC, in Alexandria, Virginia.

If you like what you've read here, you can find more of my thoughts at my Idea Sandbox blog.

I always welcome comments and reactions to what I've written. I'm on Twitter: @IdeaSandbox

Nice to meet you,


Paul