This may sound shocking, but your company may already have more than enough traffic on your Web site to achieve your business goals—but the problem is that you may have a leaky Web site... That is, prospects and customers are visiting your Web site, but very few are taking the next step to do business with you.

Might you have a leaky Web site? Read on to learn how to diagnose the problem and, more importantly, how to fix the leaks.

How to Tell If You Have a Leaky Web Site

To determine whether you suffer from the symptoms of a leaky Web site, review your Web analytic reports that track visitor behavior and look for the following issues:

  • Your conversion rate is low. How many anonymous Web visitors turn into named leads for your sales process? Your conversion rate is the measure of your ability to persuade your visitors to take action and reach out to you. If your conversion rate is low (or nonexistent), your Web site definitely has leaks.
  • Your bounce rate is high. Your bounce rate measures the number of people who arrive at one of your Web site pages and then leave without doing anything. They are a good indicator of whether your Web site meets the needs of your visitors, or whether they think it is a complete waste of time. If your bounce rate is relatively low (under 25%), then your Web site is doing its job effectively, leading prospects to the next step. If your bounce rate is high (over 40%), you have a leaky Web site.

How to Plug the Leaks

If you have a leaky Web site, don't fret. The following tips will help you plug the leaks and optimize your Web site for more leads and sales.

Make sure your content is customer-focused

Prospects are not visiting your Web site to kill time. They are there to find a solution or solve a problem. Does your Web site content draw these prospects in—or cause them to bounce away?

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ABOUT THE AUTHOR
image of Bob DeStefano
Bob DeStefano is president of SVM E-Marketing Solutions, a B2B online marketing agency that helps industrial companies use online marketing to produce bottom-line results.

Pro members: Interested in hearing more wisdom from Bob? Be sure to check out this online seminar presented by Bob, How to Make Your B-to-B Website a Lead Generation Machine.