Real-World Education for Modern Marketers

Join Over 600,000 Marketing Professionals

Start here!
Text:  A A

Three Ways to Personalize Your Email Marketing: Remember Who You're Talking to

by Karen Talavera  |  
May 19, 2009

Sometimes we get so caught up in the procedural logistics of email marketing that we forget we're communicating with real people. We think in terms of lists, databases, target audiences, and segments.

With email, as with conventional channels, it's important to remember that there are real people on the other end of our messages. When we press the send button, we're not just delivering messages to in-boxes, we're communicating with individuals.

The continued use of the word "blast" to describe email campaigns (as in "We just sent our fifth [cringe] email blast of the month") underscores this point.

Although most reputable email marketers don't intend to literally bombard their customers or prospects with messages, using that term to describe email marketing puts us in a broadcast vs. conversation mind-set.

The goal of any good direct-response effort should be a dialogue, not simply a one-way transmission. The second word, "response," implies we want to hear back from our valued tribe, remember? After all, that's what distinguishes direct marketing from mass marketing.

Here are three tips to help you personalize and "conversationalize" your email and, in so doing, remind yourself (or retrain your brain, if necessary) that there's a living, breathing person receiving those digital marketing messages you send.

1. Speak in human rather than promotional terms

Yes, you can be more personal and conversational in your commercial email messages than in mass advertising. Speak in terms of "you" and "us. Humanize your copy instead of keeping it general and impersonal. Talk to people, not at them.

Sign up for free to read the full article.Read the Full Article

Membership is required to access the full version of this how-to marketing article ... don't worry though, it's FREE!


We will never sell or rent your email address to anyone. We value your privacy. (We hate spam as much as you do.) See our privacy policy.

Sign in with one of your preferred accounts below:


Karen Talavera heads Synchronicity Marketing and writes about how to successfully use email, social, and content marketing on the Enlightened Emarketing blog. You can also follow Karen on Twitter (@SyncMarketing) and Facebook for daily tips and links to emerging email and social media marketing trends, facts, and research.

Rate this  

Overall rating

  • This has a 2 star rating
  • This has a 2 star rating
  • This has a 2 star rating
  • This has a 2 star rating
  • This has a 2 star rating
3 rating(s)

Add a Comment


  • by naznin Wed Jul 1, 2009 via web

    Marketing is skill of every individual not a brand which can only be sold by brand name the human uses brain and skills attracts brain to convince customers .

MarketingProfs uses single
sign-on with Facebook, Twitter, Google and others to make subscribing and signing in easier for you. That's it, and nothing more! Rest assured that MarketingProfs: Your data is secure with MarketingProfs SocialSafe!