For a small B2B business, the second most important page on its website after its homepage is probably its "About Us" page. That is because smaller companies are typically lesser-known, and would-be customers often see them as a gamble. And unless their prices are considerably low, small businesses can be overlooked in favor of their larger, more-established competitors.
The "About Us" page is a business's chance to stake its claim as a viable player in the space. To accomplish that successfully, the business needs a powerful and succinct elevator pitch (positioning statement) and supporting key messages. An enormous marketing opportunity is lost when those key elements are missing from the "About Us" page—which is a logical destination for many who have become intrigued by a provider's product or service offerings.
A proven, highly effective formula can help you craft the content for your own "About Us" page. It includes the following:
- A 35-word elevator pitch that tells visitors what type of business you are, what you offer, who you are targeting, what makes you special, and what value you provide
- Your most differentiating key message about your unique experience, skills, product or service, customer base, etc.
- Your second most differentiating key message about your unique experience, skills, product or service, customer base, approach or technique, etc.
- A brief company description explaining who you are, where you're based, how long you've been in business, what your philosophy or business promise is, what the highlights of your experience have been, etc.
Many small businesses—even large ones, for that matter—fall into the trap of including only number four, the brief company description, on their "About Us" pages. That is a big mistake and a prime branding opportunity lost.
Make the most of that precious real estate, and use it to back up the claims and pitch you make on your homepage and to set yourself apart from the competition. When developing that important text, imagine that your homepage and "About Us" page are the only two pages a site visitor will see. That will help you include all of the important differentiation needed for a well-constructed "About Us" page.
How to Determine the Effectiveness of Your "About Us" Page
Once you have drafted your "About Us" page, print it and lay it next to printouts of your competitors' "About Us" pages. Carefully compare each one as though you were a potential customer. Then, prepare a spreadsheet and display the different vendors' copy, column by column, starting with your own. If you have substantial text, you may want to take only the first several paragraphs because that is all a potential customer will read anyway.
Take the first step (it's free).
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