This April Only: Save 30% on PRO with code ROCKETSCIENCE »

Real-World Education for Modern Marketers

Join Over 625,000 Marketing Professionals

Start here!
N E X T
Text:  A A

Four Lessons for Brand Managers From the Race for the White House

by   |    |  9,046 views

Not Apple, not General Motors, not Microsoft. If we're talking the really big brands currently dominating American consciousness, we're talking politics—the 2012 US presidential election, specifically.

While the Democrats and Republicans slug it out in a bid to win the hearts and minds of voters, the essential need for closely controlled brand management becomes ever more evident. And the relative strengths and weaknesses of these competing campaigns point to some interesting issues from which every brand could take away some lessons.

1. Stand for something and stay on message

Romney has focused on the ailing American economy, while emphasizing his qualifications as a business expert. Obama's core argument has been that without him at the White House, these last four years would have been a lot worse.

In the early part of the campaign, Romney sometimes struggled to find a strong message, apparently changing his point of view frequently. His ratings suffered. Now the Republican candidate is projecting a more consistent message—and his improved ratings underline the critical power of coherency in defining and positioning one's brand clearly.


For both parties, winning votes will depend to a large extent on having a clear message and consistently promoting that message. In the 2004 election, John Kerry positioned himself as "not George Bush." Even though Bush was unpopular, Kerry lost because he didn't really stand for anything.

Those of us in branding and brand management know this principle well: Quite simply, the more rigorously you can define your brand story and control the projection of it, the better the marketplace will understand what you stand for—and be ready to buy from you.

2. Get brand advocates on board

US political parties have used advocates for years, so both the Republicans and Democrats already have large supporter bases they can mobilize along the election trail.

However, the commercial sector has taken a little longer to recognize the influence advocates can have on consumers. But that is changing. The advocacy model is now beginning to be more widely adopted as a function of brand management. A good example of this is Apple's "fanboys," a vocal band of advocates who readily identify with the brand and are happy to promote it wherever the opportunity arises.

Bain & Associates research shows that the brand that is most highly recommended in its category grows 2.5 times faster than the category average. That finding clearly demonstrates the advantages of encouraging your customers to become brand advocates.

3. Remain consistent across channels

TV, print, and radio used to be the media mainstays of presidential campaigns. Now it's no surprise that both parties also exploit social and mobile media to engage potential voters.

But putting out multiple messages across multiple media carries risks for the candidates. The more marketing channels you use, the more important it becomes to adopt good brand management practices to maintain consistency.

Multichannel communications might offer increased exposure, but a strong management grip must be kept on content and message. In short, control your communications to ensure that they all speak with one voice.

4. React quickly

No election campaign avoids some amount of mudslinging. Romney's been accused of having a polygamous great-grandfather; Obama continues to be pilloried for supposedly not having been born in America. And that's the gentle stuff.

What's important is how quickly tales and accusations are scotched before they threaten to deflect or derail a campaign.

Product brands have to deal with negative stories, too. Remember when Coca-Cola refused to admit its water brand, Dasani, when launched in the United Kingdom, was actually purified tap water produced in a factory in London? Bad call. By contrast, Robinsons sensibly recalled its Fruit Shoots drink recently as a precaution over bottle cap safety—before damage could be done to brand image.

Negative publicity can be overcome—so long as you react quickly and ensure that everyone involved in dealing with the crisis is armed with the same consistent information and approved response.

The rule is this: Accept responsibility where appropriate, reinforce what you stand for, and emphasize the positive.

Conclusion

For anyone running for President in today's brand-conscious world, winning simply isn't going to happen without thoroughly rigorous brand management and great brand management software. The vote of the people is your lifeblood. And that's no different from, in essence, the reality of life in the consumer marketplace.

Whether you are in the business of politics or commerce, the same rules apply: Keep the message consistent, gain and sustain customer goodwill, and respond rapidly to external impacts, both negative and positive.


Join over 625,000 marketing professionals, and gain access to thousands of marketing resources! Don't worry ... it's FREE!

WANT TO READ MORE?
SIGN UP TODAY ... IT'S FREE!

We will never sell or rent your email address to anyone. We value your privacy. (We hate spam as much as you do.) See our privacy policy.

Sign in with one of your preferred accounts below:

Loading...

Jens Lundgaard is founder and chief executive officer of Brandworkz, a UK-based provider of brand management software and project implementation consultancy.

Rate this  

Overall rating

  • This has a 3 star rating
  • This has a 3 star rating
  • This has a 3 star rating
  • This has a 3 star rating
  • This has a 3 star rating
2 rating(s)

Add a Comment

Comments

  • by Mezzok Fri Nov 2, 2012 via web

    The only thing missing in this conversation is that the execution on the brand needs to match the brand promise. With President Obama, unfortunately, what he is trying to sell doesn't actually match the product. So, regardless how much he stays on message, if no one believes the message, brand really doesn't ring true.

  • by Justine Tue Nov 6, 2012 via web

    Very good points Mezzok. It's a waste of a company's time to send messages that they don't fully stand behind.

MarketingProfs uses single
sign-on with Facebook, Twitter, Google and others to make subscribing and signing in easier for you. That's it, and nothing more! Rest assured that MarketingProfs: Your data is secure with MarketingProfs SocialSafe!