In the previous installments of this series, we considered testing methodology, identifying the must-have user experience, and optimizing your conversion funnel. I discussed how to use analytics to unlock pinch points and areas of opportunity for performance improvements. And finally I explained how to go beyond data to identifying true visitor intent through surveys.
In this fourth and final installment, I'm going to cover ways to implement those insights in the conversion rate optimization process while avoiding the all-too-common trap of getting bogged down by minutiae.
Conversion Rate Optimization Based on Insights
Now that you have insights from your data and surveys, you can build and execute an informed conversion rate optimization program—one designed to address the most important and promising areas of improvement. Gone are the days of testing button color for the sake of testing. You now have intentional targets that have a real opportunity to improve your business. Here's how to act on them.
1. Prioritize the biggest pain points
You can't optimize everything at once. Your first job is to prioritize the areas of opportunity based on the data and insights you've gathered. You're the ER doctor, and you need to triage the patient.
Force-rank each possible optimization and determine which ones have the highest likelihood of moving the needle for your business. You can build your ranking based on the likelihood of the optimization to improve whichever metric you care most about— revenue, user acquisition, you name it.
Ask yourself these questions:
- What metrics are the most important to me?
- What are the most important conversions to influence those metrics?
- Which pages mean the most to the success of those conversion funnels?
- Which flows are most critical to improving the metrics that matter to me?
Sean Ellis is the founder of GrowthHackers.com and CEO of Qualaroo, a technology company that helps marketers better understand the needs of website visitors and improve conversions. He has held marketing leadership roles at breakout companies, such as Dropbox, LogMeIn (IPO), Uproar (IPO), Eventbrite, and Lookout.