PRO Case Study
Case Study: How Branded Social Communities Help Sony Increase Consumer Engagement, Loyalty... and Sales!
by Kimberly SmithCompany: Sony Electronics
Contact: Mildred Center, Director of Web Services at Sony Electronics
Location: San Diego, CA
Industry: Personal electronics, B2C
Annual revenue: $2,147,500,000
Number of employees: 26000
Quick Read:
About half of all Americans say that companies not only should have a social media presence but also should interact with customers via social media, according to a Cone survey conducted in late 2008.
Sony Electronics rolled out a series of online, community-focused features in 2008, including electronics-related courses and tutorials, forums and discussion boards, contests, and more—all aimed at providing value for, and making a connection with, personal electronics users of all brands.
The endeavor is already paying off with high usage rates, increased insight into consumer preferences, consumer loyalty and advocacy for Sony products, and month-after-month growth in product sales.
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