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Our Multiscreen World: Smartphone Users' Media Consumption Patterns

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Among US smartphone owners, some 90% of the media they interact with (about 4.4 hours a day) is screen-based, and most of them (90%) move sequentially among multiple screens (TV, smartphone, tablet, and computer) to accomplish various tasks over time, according to (pdf) a Google study.

For example, people may start reading an email via smartphone while traveling—but finish reading at home via tablet. Similarly, a consumer might watch a TV commercial, and then turn to their laptop to research a product.

Below, additional findings from the Google report titled "The New Multi-screen World: Understanding Cross-platform Consumer Behavior."

Among online adults who own a smartphone, 38% of daily media interactions occur via smartphone.


Smartphone owners tend to use their devices for short bursts of time, 17 minutes per session. By contrast, TV sessions are the longest—43 minutes on average—followed by PCs, at 39 minutes and tablets, at 30 minutes per session.

However, smartphones are the most popular place for starting online activities.

Among those who start an activity on one device and continue to another, nearly two-thirds begin their interactions with social networks (66%), retail websites (65%), and search engines (65%) via smartphone, and then continue on another device (often with a larger screen).

Smartphones are also part of the TV viewing experience: 77% of smartphone owners simultaneously use another device such as a smartphone (49%) or PC/laptop (34%) while watching TV.

Smartphones also encourage spontaneous purchases.

More than two-thirds (67%) of smartphone owners have used multiple devices sequentially to shop online, and 81% say they most often use their smartphone during the online shopping experience spontaneously, whereas 19% say those interactions are planned.

About the data: Google commissioned Ipsos MediaCT and Sterling Brands to conduct the study, which consisted of two research phases (qualitative and quantitative), including a survey of 1,611 online adult participants (from Boston, Austin, and Los Angeles). All participants owned a smartphone, and 43% owned a tablet. Participants logged each of their media interactions in a mobile diary over a 24-hour period. Roughly 7,955 hours of media activity was measured. Participants also completed a separate online survey. All information was collected in the second quarter of 2012.

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  • by Rishi Tue Sep 11, 2012 via web

    While most of the data is quite a nice surprise to me, I agree that smartphones do encourage spontaneous purchases. However, it wouldn't be wrong to state that this "spontaneous" purchasing is backed by some sort of product/service pre-research - whether online (through desktop/tablet) or offline. Moreover, purchases made via smart phone are more "urgent" than they are "spontaneous". For instance, if someone is outdoors and needs to reload their transit card in order to catch the next bus, the only option they have in that short amount of time is to load it through mobile. For more marketing cheat sheets including "10 Tips for Mobile Usability", check out or tips and tricks at http://mdv.to/NmISj3.

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