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More than a quarter (28%) of small and medium-sized businesses say increasing their online presence (further developing a website/online store) is their top marketing priority for 2014, according to a recent report by j2 Global's Campaigner, eFax and eVoice.

Adopting email marketing automation to easily and efficiently reach customers was a close second, cited by 23% of survey respondents as their top priority.

Ensuring email marketing efforts aren't thwarted by spam filters or the new tabs in Gmail is third on the list (11%), followed by adopting mobile marketing best practices (14%).

Below, additional key findings from the survey of 1,647 SMB professionals.

Mobile Apps 

  • 70% of survey respondents plan to use the Facebook mobile app for business development and marketing in 2014.
  • Twitter and YouTube are second and third in terms of mobile apps that SMBs have used and/or plan to adopt in the coming year.
  • Despite consumer popularity, only 3% of SMBs have used or plan to use Snapchat. 


Retiring Technologies

  • 27% of SMBs surveyed plan to retire their fax machine in 2014. 
  • 23% plan to transition from a landline to a virtual phone system/mobile phones.

Personal Priorities

  • 43% of respondents say exercising more often is their personal resolution for business success in 2014.
  • 23% say being open to new ideas is their personal resolution.

About the research: The report was based on data from an online survey of 1,647 SMB professionals conducted between November 15-22, 2013.

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image of Ayaz Nanji

Ayaz Nanji is a digital strategist and a co-founder of ICW Media, a marketing agency specializing in content and social media services for tech firms. He is also a research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, AOL, and the New York Times.

LinkedIn: Ayaz Nanji

Twitter: @ayaznanji